System Status

We’re working hard to bring your Credit Card functionality into the myBOQ app, but it’s taking a little longer than planned. You can now use the myBOQ app and new myBOQ Internet Banking to view your credit card, but some functions remain temporarily unavailable.  We’re sorry for any inconvenience, and appreciate your patience. 

We’ll keep this page updated with progress so you know what you can and can’t do. 

✔ You can log into the myBOQ app or access the new Internet Banking via our website homepage and see your Credit Card as a listed account, and view your account details. If you don’t have the myBOQ app yet, you can download it from the app store.  

✔ Your transaction history is available in Internet Banking, but we’re still working on getting a few things ironed out, including default date showing as today, and some transaction times that are displaying incorrectly.

✔ You must use BPAY to make Credit Card payments, even if you have other accounts linked to the same online banking profile. Instant transfers are not available. Please refer to your recent statement for the Biller details needed to complete a BPAY payment.

✖ Some Credit Card transactions are not yet available in the myBOQ app, however you can view your balance and available limit.

✖ We've identified an issue that may be preventing access to your Credit Card in the myBOQ app or Internet Banking. We’re working to fix this as a priority and appreciate your patience.

For more details on the Credit Card transition, including FAQs, click here

QRewards Redemption: we're aware some customers were unable to redeem their QRewards points. This is now resolved. You can access and claim your QRewards points. 

Please note: QRewards are not accessible via Internet Banking, only via the mobile app.

Planned system maintenance to myBOQ app on Sunday, 7 December 2025

myBOQ is doing some maintenance on our digital banking systems this weekend which will involve some interruption to our regular services. 

The myBOQ app will be unavailable from 2:30am to 7:00am AEST on Sunday, 7 December 2025. 

Services you can’t access during the maintenance window:

• The myBOQ mobile app and internet banking will be unavailable – no transfers between accounts, balance checks, or account details. 

Services you can access during the maintenance window:

• In store or online purchases with your credit or debit card (including digital wallets). Reduced limits may apply. 
• Transfers made to your transaction account on Sunday morning may be delayed. We recommend making sure you have sufficient funds for any planned purchases, bills or transactions available in advance if you think you’ll need it. 
• Withdraw funds from ATMs using debit cards. Reduced limits may apply. We recommend getting cash out in advance if you think you’ll need it.

We’ll keep this page updated with any additional information you need to know, so check back if you’re having any issues. 

Accessing myBOQ Internet Banking

We’ve just launched a new Internet Banking platform to support the myBOQ app. While most banking functions will be available through myBOQ Internet Banking, some tasks will still require the myBOQ app.

To get started:

1. Go to the BOQ website and select the ‘Log On’ button in the top right-hand corner. 
2. Select ‘Log On to Internet Banking’ 
3. Select ‘myBOQ Log on’ 
4. Enter your mobile number 
5. If you are prompted to, enter your Log-in ID*  
6. Receive and enter the verification code that’s sent to your mobile number 
7. Enter your DOB and Postcode 
8. Create and confirm your new password 
9. Set your security questions

*If you need to use a Log-in ID, the field will automatically appear. You should have received this via email 23 November 2025. If you are prompted to use a Log-in ID and it was not emailed to you, please contact us on 1300 55 72 72 and select option 1

Log into myBOQ Internet Banking