System operational
Planned Maintenance
Important Information
Unplanned Outage
20/03/26 02:30pm
Temporary Disruptions to Our Customer Service Channels
We’re currently experiencing a technical issue affecting our customer service channels, including chat and phone support. As a result, customers may experience longer than usual wait times when contacting us.
Our teams are actively working to restore services as quickly as possible. We apologise for the inconvenience and thank you for your patience while we resolve this issue.
Scammers may pose as representatives from reputable and trustworthy organisations, like a bank, to trick you into providing your personal or account information.
To protect yourself from scams:
- Make sure you never provide remote access to your electronic devices, no matter how legitimate the caller may seem.
- Never disclose private banking details like your PIN, passwords or one-time verification codes to anyone, not even someone calling from BOQ.
- Don’t click any third party links received in emails or SMS, even if they claim to be in reference to your banking.
- If something seems suspicious, make contact by phone through a verified website to find out more.
You can find more information and support for scam safety on our Fraud and Scam Assistance page.