We are committed to engaging positively with all our stakeholders in a fair and transparent way to create value for our customers, staff, investors and the communities we operate in.
Our sustainability is aligned with the nature of our business. As a financial service provider, our primary function is gathering deposits from customers and lending to individuals and small businesses. We have a relatively small physical footprint, so our sustainability efforts focus primarily on our economic and customer impacts. Because our business contributes to how capital is allocated in the economy, we are conscious of how our customers use the funds that we lend. You can find out more about this on our approach to sustainable lending page.
Our sustainability framework guides our approach to sustainability. It focuses on the areas that give us the best opportunities to deliver our business strategy and contribute to the wellbeing of our stakeholders. You can find out more about our approach to sustainability by clicking on the headings below.
We manage a range of sustainability issues as part of our everyday business operations and while all of these sustainability issues are important, there are priorities that change over time. Find out more about our most important sustainability issues.
Our sustainability scorecard details our achievements over the last financial year and sets three-year sustainability targets.
Sustainable business practice is a continuous process – one that we’ll grow and change as technology, the economy and consumer interests change. It’s all just part of our journey to becoming Australia’s most loved bank.