"...because we're a truly different place to work".
At Bank of Queensland, everything we do is guided by our Big Three:
our vision- to be Australia’s leading regional bank;
our mission- to achieve excellence in customer service; and
our goal- to be ‘the other bank’, offering customers a genuine alternative to the big banks.
All you really need to know about our business strategy is on the bottom of our logo – our motto to “bank different”. We aren’t like the others – we think differently, we act differently and we serve our customers differently. Our message to customers is simple – if you’re not happy with your current bank, then we are here for you.
Other key elements of our strategy are to:
Wow the customer: Attract customers, especially the many who feel let down by their current bank, and keeping them with us by offering great ongoing service and competitive products they want;
Stick to the core: We focus on our core skill, what we’re truly good at, which is awesome customer service, as well as constantly developing our products that customers would value;
Continue to grow: We will continue to expand our network organically, by opening branches and attracting retail and business customers, as well as looking for further strategic acquisitions with smaller players;
But think small: Even though we want to offer the great products and a convenient national network of a big bank, we want to retain the feel and friendly service of a small one;
Control costs: Despite five years of impressive growth, our cost-to-income ratio continues to fall and our goal is to continue to improve; and
Outperform the market: of course, we also want to continue to outperform the market in other key financial results too, while at the same time offering unrivalled customer service.
So how does this tie into working at BOQ, and what role can you play?
Every BOQ employee has a role to play in helping the bank achieve its goals. Our people make the difference by:
Being an ‘other bank’ employee and performing in a way that is consistent with our goal to be different.
“WOWing” both external and internal customers with an unexpected level of service.
Focusing on what your customer needs, not just what you are prepared to give.
Embracing new ideas and continuously striving to improve.
We are committed to equal employment opportunity
BOQ is an equal opportunity employer, and aims to ensure our employees are able to work in a safe, harmonious, and productive environment free from discrimination, harassment, and bullying. Our recruitment procedures are based on selecting candidates that best meet the job criteria and on the merits which each applicant can bring to the role. We also ensure that all employees are inducted into our company, and are informed about our values, policies and processes.
BOQ people live and breathe the Bank’s five corporate values:
Passion: We love what we do and know that we can make a difference.
Achievement: We believe in ourselves and we deliver, share and celebrate success.
Courage: We stand up and challenge the status quo, always searching for better ways to do things.
Integrity: We are committed to doing what’s legally and morally right.
Teamwork: We work together to produce amazing synergies to achieve our goals and reach new heights.