Here are some examples of the feedback our happy customers send us.
About Penrith branch:
I would like to send praise to Drew Clegg of the BOQ Penrith branch. I first met Drew in 2009 when my solicitor referred me to him for finance after experiencing difficulty with ING direct. Drew's assistance, rapid response and overall customer service ensured the purchase of my first home was a pleasurable experience.
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About Alexandra Hills branch:
Could I please commend to you all the girls on the counter at the above branch. Their pleasant attitudes and helpfulness at all times is outstanding. Every time I or my wife and I go into the branch there is a "Hi! How are you going?" or a similar greeting. We have never asked a question that the girls haven't been able to answer nor requested a service that they haven't been able to provide. My hat off to the whole team: Lauren, Angela, Megan, Renee, Kirsty, Jessica, Jill and Helen.
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About Broadbeach branch:
"Just a comment to say I am very happy banking with BOQ in Broadbeach. Every month I go to each of the four major banks to deposit funds for owners of the holiday apartments we administer. Without doubt the friendliest staff are at BOQ. Give them all a bouquet. They deserve it."
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About Geelong branch:
"The staff are extremely helpful. The problem is we live in Bendigo. We want to stay with BOQ. The problem is our nearest branch is 3hrs away. Please open a branch near us!"
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About West Mackay branch:
"We have just read your chairman's statement on the BOQ website. Bravo. We agree - you do offer excellent service to your customers and provide competition to the big banks."
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About Cannington branch:
"It gives me great pleasure to commend the staff at Carousel Cannington branch WA for the excellent service which they provide me with everytime I go there."
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About Buderim branch:
"As long term shareholders and relatively short term clients of BOQ my wife and I cannot speak too highly of the service and courtesy extended to us by the staff at your Buderim branch...as self-funded retirees we certainly made the right decision to change banks."
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About Beaudesert branch:
"I had an issue with my VISA account, which the Visa call centre refused to help me with. Leisa acted professionally, empathetically and cheerily to my issues and provided excellent assistance and advice. Best service I have ever had in a financial institution."
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About Carlingford Court:
"I would like to commend the ladies at the Carlingford shopping centre branch for their very good service I have received over the years. I've never been on a first name basis with any bank employee in any country in my life, but I am at Carlingford, and this has made the tedium of banking a far more pleasant experience...thank you!"
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About 116 Queen Street, Brisbane:
"Great customer service from all of them; extremely friendly. Makes one proud to be a customer of BOQ."
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About Aspley branch:
"I would like to thank all the staff of BOQ Aspley. Daryll, Jo, Claire and Donna have all been exceptional in their level of friendly customer service, as we have been in a transition of moving overseas..."
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About Innaloo branch:
"I have been using BOQ since it opened at Innaloo and I have only the highest possible praise for the service I am given, far and beyond expectations!"
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About Nicole Hamilton, BOQ Customer Contact Centre:
"I have recently applied for a personal loan and would like to compliment one of your staff on her happy and efficient service."
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To Wendy Couzens, Senior Customer Service Officer, Castletown branch:
"I would like to recognise the customer service provided by Wendy Couzens and the counter staff at Castletown branch. Wendy in particular has been outstanding in servicing our business and personal banking needs."
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To Kelly Wuiske, Customer Service Officer, Cannon Hill branch:
"I would like to commend Mrs Kelly Wuiske, Customer Service Officer at Cannon Hill Shopping Plaza, Brisbane, for her sensitivity and helpfulness during a time of great upheaval in my life. She went over and above the call of duty..."
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To Sarah Cullen, 116 Queen Street Mall, Brisbane:
"Another day, another terrific service from Bank of Queensland, and on a Saturday afternoon!"
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To Michael Rose, Owner-Manager, Lutwyche branch:
"I am writing to express my complete satisfaction with the courtesy and assistance extended to me by your staff. Their advice and help are always given with patience and a smile and with an attitude which makes it a pleasant experience to enter the Bank to conduct business."
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To Brenden Brial, Owner-Manager, Mooloolaba branch:
"Kirri and I would like to acknowledge the excellent service we have received from all of your staff since transferring our banking to your business."
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To Malcolm Chyla, Owner-Manager, Campbelltown branch:
"From my personal experience it's wonderful to know that everyone in the branch knows me on a first name basis, they know the way our business operates and how to best help our business grow."
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To Bank of Queensland:
"I want to congratulate you on your Townsville Commercial Lending staff. ...Our day to day dealings are with Laurel Elliot who has been a pleasure to deal with."
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To Paula Gartea and Sally Tarbuck, Gold Coast Business Banking:
"Your support for me has been amazing. I thank you for all you do for us."
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To Bank of Queensland:
"It is however the high level of customer service that has impressed me most about the Bank of Queensland. The Cronulla branch fronted by Joanne Jemmeson, and her support staff on the counter are always eager to assist you with your enquiries..."
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To Branch Manager, Woodridge:
"... would love to see many more people like this wonderful lady working in institutions like your bank."
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To Sandy Lyddy, Branch Manager, Eagle Street branch in Brisbane and Sean O'Donnell, Regional Manager, Brisbane City:
"What impressed me the most about Matt was his tenacity, professionalism, and his ability to make me feel as if I was the most important customer to Bank of Queensland."
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To David Liddy, Managing Director Bank of Queensland:
"The staff are all extremely professional and it is a pleasure to walk into any Bank of Queensland branch."
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To Greg Droney, Branch Manager, Toowoomba branch:
"You have a heart of gold, (and) with your kindness and good old-fashioned services shows there are still some good people in this world."
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To Greg Droney, Branch Manager, Toowoomba branch:
"I will never forget what you have done for me."
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To Scott Gold, Branch Manager, Garden City branch (previously at Stones Corner):
"It has renewed the faith of not only me ... that Bank service is
not a thing of the past and that Bank Managers who know their clients by name and service them professionally, still exist."
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To Cherie Hadley, Customer Service Officer, Carina branch:
"It is such a pleasure to have received such great service, but then we always get that from your branch."
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To BOQ Carina, and BOQ Manly, Queensland:
"... again, their willing to assist and advise has been outstanding and I praise them all for their motivation to help us."
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