Bank of Queensland has delivered another boost to banking services in Mackay with its Caneland Central branch undergoing a major revamp, including relocation to more convenient premises and the appointment of two new key managers.
The branch's new location within the shopping centre near the Big W entrance is more spacious, better laid out and more convenient for customers.
It provides access to the branch from outside the shopping centre for the first time and means the ATM is now accessible 24-hours a day, seven days a week.
The relocation coincides with the appointment of a new branch manager - Russ Williams - and another business banking manager - Bill McGarry.
Russ has been in banking for nearly three decades, and feels his experience with several banks in various north Queensland communities allows him to offer a more comprehensive banking experience to his customers.
"I am keen to bring my knowledge and experience in banking and customer service to Mackay," Bill said
"Bank of Queensland has always had a reputation for superior customer service, and that's a major reason why I joined them.
"Our branches are smaller and less congested than the Big Banks, allowing us to spend more time with our customers and really get to the bottom of all their banking needs."
And to ensure business customers receive the same excellent face-to-face attention as personal customers, Mackay local Bill McGarry has been appointed as the new business banking manager based at Caneland Central.
Bill brings 28 years' commercial and business banking experience to the position, including nine years with another local banking icon, Pioneer Permanent Building Society.
Bank of Queensland is still the only bank in Caneland Central to offer a dedicated business banking unit, supporting the work of the Victoria Street business banking team headed by Mackay Area Manager Mike Meynell.
Mike said the ongoing improvements to Bank of Queensland's services in the city was proof that the Bank was serious about expanding its presence in north Queensland - a key region in its expansion program.