The Mayor of Bathurst Cr Norm Mann has welcomed the city’s newest financial service, saying Bank of Queensland’s Owner-Managed Branch both reflected and strengthened Bathurst’s potential for growth.
Cr Mann officially opened the Bank of Queensland Branch, which is owned and managed by local businessman Russell Gardner, at a community celebration last night.
“The Bank of Queensland is to be congratulated for recognising the potential Bathurst has to support one of their branches,” he said.
“Bathurst has a wonderful community that will really appreciate the importance that Bank of Queensland places on playing an active and positive role in community life.
“People in regional centres like Bathurst really appreciate personal, face-to-face service, especially when it comes to dealing with something as important as their finances.”
Owner-Manager Russell Gardner said owning rather than just working in a bank branch allowed him to really make a difference in the community.
“For example, I have been able to devise and implement a Local Support Scheme, which allows us to direct funds back in to the community where they are vitally needed,” Mr Gardner said.
“Simply put, when a customer opens a savings or investment account with a balance of $20,000 or more we donate money to the charity, school, or sporting club of their choice.
“The other way we can benefit the community is by offering face-to-face service they just wouldn’t find at a big bank branch and encouraging them to come into the branch so we can assist them.
“Because I own this branch, I can give my customers as much personal attention as they need, even after-hours or at their homes, if need be. I am on call to service their needs 24/7.
“And we are a local business so we know the importance of keeping the customer happy.
Managing Director David Liddy said the branch reflected the Bank’s commitment to regional New South Wales, which has seen it open branches in regional centres like Grafton, Lismore, Newcastle and Byron Bay and announce branches for Bowral, Tamworth.
“In this day and age, when many banks are reducing their contact with the community and re-directing their customers to automated call centres, it’s great being able to go into a community and really make a difference simply by providing genuine person2person™ service,” Mr Liddy said.
“I would encourage residents and businesses to simply drop in over the coming weeks to see just what a difference having a real, personal bank manager can make.”