Lismore’s business community turned out in force on Friday night to show their support for the town’s first Owner-Managed Bank of Queensland branch.
Over 100 business people and supporters turned out for the official opening of the new branch, which is owned and managed by local businessmen Peter Warren, Kel Parsons and Michael Scutt.
Under Bank of Queensland’s unique Owner-Managed Branch model, the three experienced bankers both own and manage the full-service branch, ensuring local decision-making and much higher standards of service for customers backed by the security of a 130-year-old financial institution.
Local Member for Lismore Thomas George officially opened the branch at a community celebration on Friday night.
“Bank of Queensland is to be congratulated for recognising the potential Lismore has to support one of their branches, and giving these three locals the opportunity to offer something a bit different to the other banks,” he said.
“Lismore has a wonderful community that will really appreciate the importance that Bank of Queensland places on playing an active and positive role in community life.
“People in regional centres like Lismore really appreciate personal, face-to-face service, especially when it comes to dealing with something as important as their finances.”
Owner-Manager Peter Warren said owning rather than just working in a bank branch allowed him to really make a difference with the customer service he could provide.
“Because I own this branch, I can give my customers as much personal attention as they need, even after-hours or at their homes, if need be. I am on call to service their needs 24/7.
“And we are a local business so we know the importance of keeping the customer happy.”
Managing Director David Liddy said the branch reflected the Bank’s commitment to regional New South Wales, which has seen it open branches in regional centres like Grafton, Bathurst, Newcastle, Byron Bay and Bowral, with branches planned for Tamworth and Coffs Harbour.
“In this day and age, when many banks are reducing their contact with the community and re-directing their customers to automated call centres, it’s great being able to go into a community and really make a difference simply by providing genuine person2person™ service,” Mr Liddy said.
“I would encourage residents and businesses to simply drop in over the coming weeks to see just what a difference having a real, personal bank manager, or three, can make!”