Husband and wife team bring service back to Coffs Harbour


A local husband and wife team will open their very own Bank of Queensland branch in Coffs Harbour this month, taking on the challenge of offering the community a fresh approach to banking.


Bank of Queensland Coffs Harbour Owner-Managers Rob and Kerry Anderson have created a family business like no other.


Mr Anderson said he hoped to show Coffs Harbour that dealing with a bank can be just like visiting any other friendly, family-owned business.


“We wanted to bring genuine, exceptional service to Coffs Harbour and show that BOQ is different from the many banks located nearby,” he said.


“Our customers will have the best of both worlds. They’ll be members of a nationally successful banking organisation that has been helping customers for 132 years but will also receive have the personal service of a family business.


“I have always been community-minded and am heavily involved with Coffs Harbour Rotary, Shearwater Lodge, Bishop Druitt College Parents and Friends Association and Camp Quality.


“This community involvement made me realise there was a better way I could serve our local area through one of BOQ’s unique Owner-Managed Branches (OMB).


“Bank of Queensland’s OMB model has given me the chance to create an environment where the relationship is a strong one - this is my business, I won’t be transferred, and I’m here for the long haul,” he said.


Bank of Queensland’s Managing Director David Liddy said the success of the Bank’s rapid expansion outside its home state had been made possible by the unique Owner-Managed Branch Model combined with its focus on genuine person2person customer service.
“The OMB Model works by putting local people in charge of branches in the local areas – rather than importing Queenslanders to manage the branch,” Mr Liddy said.


“Owner-Managers are given incentives to build their own businesses and manage their local markets. This approach ensures that the Owner-Manager has the ability to make local decisions based on local knowledge, within the framework of the Bank’s broader risk management policies.”


The Bank now has 197 branches throughout Australia, of which 37 have been opened in regional and metropolitan NSW since July 2004.


The new Bank of Queensland Coffs Harbour branch will be opening soon in Park Beach Plaza and can be contacted directly on 02 6648 3880.