The return of branch banking to Sydney was highlighted last night when political heavyweight and former merchant banker Malcolm Turnbull officially opened a Bank of Queensland branch on his home turf at Bondi Junction.
In contrast to more than a decade of branch closures by the big banks in Sydney and its suburbs, Bank of Queensland has opened 37 Owner-Managed Branches in New South Wales.
The significance of the event to the local community was underlined not only by the involvement of Mr Turnbull, Parliamentary Secretary to the Prime Minister and Federal Member for Wentworth, but also the presence of leaders from all levels and brands of politics including State MP Paul Pearce and the Mayor of Waverley Mora Main.
In opening the Owner-Managed Branch, Mr Turnbull said people entrusted banks with some of the most important financial decisions of their lives.
“That’s why the best banks offer personal face to face service and I am delighted that Bank of Queensland intends to bring this style of personal service to Bondi Junction and the Wentworth Community, he said.
Bank of Queensland Managing Director David Liddy said the Owner-Managed Branch, situated in the suburb’s retail heartland in the Bondi Junction Westfield Shopping Centre, had been attracting plenty of local interest.
“Like many of our New South Wales branches, the branch here in Bondi Junction has caused a lot of passers-by to wonder why a Queensland bank has opened in the heart of Sydney,” Mr Liddy said.
“But when they find out the branch is locally owned, is staffed and managed by local people and offers personalised, face-to-face service to each and every customer, they understand why a Bank that has operated in Queensland for 130 years can take on the big banks in their home states and win.
“Owner-Manager Scott McCoy is a highly qualified banker with 27 years’ experience in the industry in Australia and overseas, but also cares about his customers and making sure their needs are met.”
Scott McCoy said the reason his branch had enjoyed such support in the months since it opened was that the big banks in the area had simply driven their customers away with off-hand service and lengthening queues.
“A lot of the new customers flooding into my branch are simply after good service – things like being greeted personally, having staff look at them and listen when they talk, and being served promptly and professionally,” Mr McCoy said.
Bank of Queensland is located in the heart of Bondi Junction Westfield (on Level 3 next to Woolworths) and can be phoned directly on 9298 6288.