Noosa Heads now has its first privately-owned bank branch, with Bank of Queensland recently selling its Sunshine Beach Road branch to experienced banker Scott Armitage.
The Owner-Managed Branch, or OMB, is a concept unique to Bank of Queensland which gives experienced bankers the chance to own, not just manage, a bank branch.
Scott has worked in the banking and finance industry for eight years, and is looking forward to running his own business and dealing personally with his customers – both increasingly rare opportunities in modern-day banking.
“It really is a different experience when you can truly look after your customers’ needs – you have so much more control but also more responsibility than as a corporate branch manager,” Scott said.
“Owning a branch really is a great opportunity for a career banker, and one I would thoroughly recommend.
“It is especially attractive to corporate managers from the bigger banks who have limited time to spend with customers and staff and tend to be transferred before they even get to know them.”
“At the end of the day, we are like any small owner-operated business and our business is only as good as our customer service. This means we go out of our way to make an impression!” Scott said.
“I’m really excited about bringing fresh ideas to banking, and to really looking after my customers. We’ll be offering extended trading hours and will also be opening on Saturdays, because that’s when it’s most convenient for our customers, and that’s what having a small business is all about – the customers!”
“We can afford to spend time with our customers, so we really get to know them and their needs and, as Owner-Manager, I can really go that extra mile.
“It also helps that I make the decisions here rather than having to refer everything to Head Office.”
BOQ Noosa Heads, located at 17 Sunshine Beach Road, is the 14th corporate branch to convert to an OMB.
Due to the success of the OMB model and its positive impact on customer service, the Bank will convert further corporate branches to OMBs where there is a demonstrated benefit to customers.
Bank of Queensland has 220 branches around the country, of which 175 are OMBs.