The local business community has turned out in force at a Community Networking Function planned and hosted by new Bank of Queensland Bankstown Owner-Managers, Harunur Chowdhury, Ikthedar Hassan Murad and Iftekhar Tarek Hassan.
Over 60 members of the Bankstown business community attended the function, along with BOQ Group Executive National Franchise Banking, Donna Quinn.
In welcoming the community to the function, Ms Quinn congratulated Harunur, Ikthedar and Iftekhar on their initiative in establishing the function, and said she hoped other members of the local community would see the benefits of hosting networking opportunities like this.
“It’s great to see local business people recognising the importance of networking within the Bankstown business community.
“And I’m very pleased to see a long-term resident of the area and new business owner, Harunur Chowdhury, receiving such strong support for his new Bank of Queensland branch.
“I would really urge all of you, our Bankstown business community, to throw your support behind Harunur and his team.”
Harunur, Ikthedar and Iftekhar purchased the Bank of Queensland branch at Bankstown in April and Harunur said they had already been overwhelmed by the local community’s positive response.
“A lot of the new customers flooding into my branch are simply after good service – things like being greeted personally, having staff look at them and listen when they talk, and being served promptly and professionally.
“Because I own the branch, I can make sure that happens. This is my own business, and my focus is 100% on offering my customers an exceptional customer service experience each and every time they come in to my branch.”
Harunur also said that he was focusing largely on small businesses.
“SMEs are the backbone of any economy, but to thrive they need dedicated, flexible and accessible banking and financial services.”
“Too often, big banks focus on big business and view small business as “hard work for little reward”. SMEs are forced to use impersonal “cookie-cutter” business banking centres or call centres or, worse, left to their own devices on Internet and Phone Banking.
“This is the very opposite of what should happen. Small businesspeople generally need more hands-on assistance than larger firms which have greater access to professional support.
"The BOQ way offers every small business customer their own private bank manager – me!” Harunur said.
“I get to know them, to understand their business and to offer one-on-one banking services that meet their specific needs and goals. In addition, I am a local small business owner like them, so I understand their needs and concerns.
“I am available when they need me – including after-hours and on weekends. I give every customer my personal mobile number.
“And these same benefits also apply to retail customers, who can take advantage of a premium level of services every day.
“The branch is owned and staffed by locals who understand the community. Bankstown is set for great growth and development, its people enjoy personal, face-to-face service and will really appreciate my hands-on, intimate approach to looking after their banking and finance needs,” he said.