Local bank Owner-Managers Shane and Helen Nolan reached a major milestone recently when they celebrated 20 years of owning and running their BOQ Sunnybank Hills branch.
Husband and wife banking team Shane and Helen marked their 20th anniversary last Friday night at a cocktail function at their branch with customers, BOQ Group Executive Banking David Marshall and the local community.
Shane said he and Helen are proud to have owned and managed their Sunnybank Hills branch for 20 years and the milestone is a truly special occasion for them and their customer service team.
“It’s been such an exciting and rewarding 20 years for us here at the branch – building our business, getting to know our customers and working with local residents and businesses to offer them a better banking service,” Shane said.
“Our bank has become quite an institution now in Sunnybank Hills and as the suburb has grown, we’ve grown with it. Helen and I have made a significant investment in this area and will continue to do so by providing exceptional personal service, banking products and advice to our customers.
“My family have been residents of Sunnybank Hills for 28 years and we love being able to live and work here and truly be part of the community.
“Our branch is a family operation – our daughter Lauren works here as Loans Officer and I’m proud to say that all my three children started their working careers in the bank with us at Sunnybank Hills.”
BOQ Group Executive Banking David Marshall, who attended the Nolans’ 20th anniversary branch function, said it’s Owner-Managers like Shane and Helen who have helped BOQ develop the reputation for excellence in customer service it enjoys today.
“We are fortunate to have bankers like Shane and Helen, who are passionate about banking and really believe in going above and beyond for their customers,” David said.
“Shane and Helen opened BOQ Sunnybank Hills back in early 1990 and the reason this branch is still going strong 20 years later is a testament to their hard work and success as Owner-Managers.
“For a bank branch, like Sunnybank Hills, to be locally owned and run by the same managers for 20 years is a feat that other banks just can’t match.”
Shane said he and Helen, who have over 70 years of banking experience between them, came to BOQ after years of working for the ‘big banks’ so they could put their customers first.
“We think personal service and knowing our customers’ names is the right way to do banking, and I know a lot of our customers think so too.
“We would like to thank our customers and the local community for their ongoing support over the past 20 years and look forward to another fantastic 20 years ahead,” Shane said.
BOQ Sunnybank Hills is located at Level 4, Sunnybank Hills Shoppingtown, 661 Compton Road and can be contacted on 3131 7888. Shane can also be contacted directly on 0402 444 909.