Merchant and Payment products


At BOQ we understand that the ability of business to quickly and easily manage incoming cash flow is crucial.


BOQ's range of merchant and payment products will assist in receiving payments from your customers and making payments to staff and creditors as seamless as possible.


Merchant Helpdesk

Contact number 1800 700 226 available 7 days per week, 24 hours per day
  • Option 1 - report missing stationery order, incorrect stationery order
  • Option 2 - technical issues with your terminal
  • Option 3 - password reset and settlement queries  

Merchant Facilities

Merchant Forms

General Information 

Payment Facilities

Making Payments

National Broadband Network (NBN) information

Manual Merchant Facilities


Telstra outages information


Telstra connectivity outages for GPRS/IP


Same day settlement & Surcharge function

Products issued by Bank of Queensland Limited ABN 32 009 656 740 AFSL 244616.  Fees and charges are payable. This website contains general advice. This advice has been prepared without taking account of your objectives, financial situation or needs. You should consider the appropriateness of any advice before acting on it. You should obtain and consider the relevant Product Disclosure Statement (PDS), terms and conditions, Financial Services Guide and Guide to Fees and Charges for the product before making any decision about whether to acquire or continue to hold it. You can obtain a copy of those documents from any BOQ branch or from this website.  Please refer to the Banking Guide to Fees and Charges for further information.