In conjunction with your existing manual or EFTPOS merchant facility you may apply for a mail order/telephone order (MO/TO) facility. This enables you to accept all major credit cards either over the telephone or via mail order.
When processed in this manner they are recognised as ‘cards not present’ transactions (i.e. the card is not present to be swiped, imprinted and signed for). It is a convenient method for accepting payment, but is considered an additional risk to you the merchant, due to the risk of a chargeback occurring. This facility is offered to approved merchants only.
When applying for the MO/TO facility you will be required to supply detailed information about your business to your Branch Manager or Business Banking Manager.
Your local Branch Manager or Business Banking Manager will require the following information to process your MO/TO application:
Visit your nearest branch or call our Merchant Help Desk on 1800 068 427.