If you’re concerned or worried about your financial position and think you’re going to have trouble meeting your loan or credit card repayments, we’re here to help.

People’s circumstances change all the time; you might have been made redundant, lost an income, suffered an illness or a natural disaster.  At a time like this, you really don’t need the anxiety of your financial situation adding to your worries.

At BOQ we have a specialist, dedicated Financial Hardship Assistance Team who can help find a way to help you manage your loans, be it a home loan, line of credit, or a personal loan.  So please give us a call today.

To help us find the very best solution for you, we need you to have all the details of your situation when you give us a call on our toll-free hotline number 1800 079 866. 

After we’ve spoken to you, we also need you to lodge an application form for hardship, which you can do at any BOQ branch. We suggest you do this as soon as possible – not only will acting quickly help you get back on track faster, it will also help manage the stress that goes along with worrying about your finances. 

Download a Financial Hardship Assistance form.

Please contact us on our toll-free hotline number: 1800 079 866    

Or, for credit card hardship assistance please contact the hotline number: 1300 441 287

Please contact us as soon as possible if you’re having difficulties making your repayments and tell us about your situation. We are here to help.

You may find the following website, which provides information on managing your finances, helpful.

http://www.fido.gov.au