Fraud Warning - Hoax Email Alert

BOQ Internet Banking customers are advised that hoax (spam) emails are being circulated that appear to be sent from BOQ or other legitimate businesses that attempt to trick you into providing your personal information such as your Customer Access Number (CAN), Personal Access Code (PAC) and BOQ Security Token passcode.


Please follow this advice to be sure you are always dealing with us:

  • Always access Internet Banking by typing into your web browser, never by following a link
  • Always ignore any email or other communication to the contrary
  • Stop and think when receiving an email or viewing a website that looks suspicious. If you are concerned about the site's authenticity, stop and ask for assistance on 1300 55 72 72
  • All customers should keep their browser, operating system, anti virus and firewall software up to date.


If you have, or even believe you have inadvertently responded and/or activated any link or attachment within the email, we request that you change your Personal Access Code immediately and contact the Customer Service Centre on 1300 55 72 72.