Our help centre aims to provide you with assistance in using our web site as well as our other products and services. If you would like to suggest a help item that is not available here we welcome you to contact us and let us know.
Banking and finance terms used around the site explained for you.
Follow this easy to use directory which lists all content within our website.
Adobe® Reader® 9 is free software required to read and access the information contained within PDF files. Adobe Reader 9 contains many capabilities specifically designed to make it easier for people with disabilities to read PDF files.
Macromedia Flash Player
Many of our calculators require Macromedia Flash Player to be installed on your computer for them to work. It is free to download.
We take your security very seriously. We've clearly explained all the need to know and nice to know information so you can play an active role in safeguarding your information.
Our website has been built to accommodate as many browsers and operating systems as possible. However we recommend particular settings to optimise your online experience.
If you are having problems using our website that can't be resolved using the help centre, we've listed the type of information we need from you so we can try and resolve your issue as fast as possible.
We aim to achieve the highest standards in internet accessibility for web users with disabilities, users with low bandwidth, and others with particular information access requirements.
For those who are deaf, or have a hearing or speech impairment, we can be contacted through the National Relay Service:
- Speak & Listen users phone 1300 55 7272 then ask for 1300 55 72 72
- TTY Users 13 36 77
For further information please visit www.relayservice.com.au
Our operators are on hand to assist you with any query. You can phone, email or visit your nearest branch.