Help Centre


Our help centre aims to provide you with assistance in using our web site as well as our other products and services. If you would like to suggest a help item that is not available here we welcome you to contact us and let us know.



Banking and finance terms used around the site explained for you.


Site map

Follow this easy to use directory which lists all content within our website.



Acrobat Reader 



Adobe® Reader® 9 is free software required to read and access the information contained within PDF files. Adobe Reader 9 contains many capabilities specifically designed to make it easier for people with disabilities to read PDF files.


Macromedia Flash Player 

Many of our calculators require Macromedia Flash Player to be installed on your computer for them to work. It is free to download.

Get Macromedia Flash Player 


Internet security

We take your security very seriously. We've clearly explained all the need to know and nice to know information so you can play an active role in safeguarding your information.


Optimum settings to view the site

Our website has been built to accommodate as many browsers and operating systems as possible. However we recommend particular settings to optimise your online experience.


Having problems that you can't resolve?

If you are having problems using our website that can't be resolved using the help centre, we've listed the type of information we need from you so we can try and resolve your issue as fast as possible.


Our accessibility statement

We aim to achieve the highest standards in internet accessibility for web users with disabilities, users with low bandwidth, and others with particular information access requirements.


For those who are deaf, or have a hearing or speech impairment, we can be contacted through the National Relay Service:

  • Speak & Listen users phone 1300 55 7272 then ask for 1300 55 72 72
  • TTY Users 13 36 77


For further information please visit 


Contact us

Our operators are on hand to assist you with any query. You can phoneemail or visit your nearest branch.