Our accessibility statement

We’re committed to the needs of people with print disabilities and other online access requirements. We aim to achieve the highest standards in internet accessibility for web users with disabilities, users with low bandwidth, and others with particular information access requirements.


We are actively involved in the practical implementation of the Web Content Accessibility Guidelines. We aim to conform with the Guidelines and Checkpoints of the W3C Web Content Accessibility Guidelines 1.0 (WCAG 1.0).


With the assistance of Accessible Information Solutions, the site has been developed to incorporate appropriate levels of accessibility. We aim to achieve “A” Conformance of the Web Content Accessibility Guidelines, excluding checkpoint 6.3, and to comply with the Australian Bankers’ Association (ABA) Internet Standards.


In addition to conformance with the WCAG 1.0 checkpoints, we work to provide access to people with disabilities, people in rural and regional Australia, or people using older or newer technologies. These can include slow pages, bad links, clarity and consistency of presentation, and usability.


Below is an example of activities we have undertaken to improve our accessibility:

  • expert inspection of pages
  • reviews with a range of semi-automatic and browser based tools
  • both automated and manual code inspection
  • hands-on testing by people with disabilities


We intend to make the site as accessible as possible within the knowledge and experience of our project team.  However if you experience difficulties which could be enhanced, we encourage you to contact us.


Some areas of our site are provided by our third party providers. We can’t guarantee the same levels of accessibility requirements have been met. However we will pass any suggestions or feedback to our suppliers on your behalf.