If you're not sure about the meaning of a word used on our site or confused by an acronym, check out our glossary.


Personal Banking terms

We've listed terms relating to our Personal Banking product range including: everyday banking, savings, investment and transaction accounts; personal and home loans; credit cards; insurance and private banking.


Business Banking terms

Find out the meaning of words from our Business Banking product range including: investment, transaction and trust accounts; business loans; equipment finance; business cards; international services; merchant facilities and commercial insurance.


Internet Banking terms

Be enlightened about the more unusual meanings of words such as cookie, pharming, phishing and shoulder-surfing.


Other banking and finance terms

Useful banking and finance terms referred to in the Code of Banking Practice documentation.