Frequently Asked Questions: Mobile banking
What is Mobile banking?
Mobile banking is a wireless Internet-based service that allows you to do your banking safely and conveniently with your Internet capable mobile phone or PDA. Via your Mobile phone, you can view your account balances, look up transactions, pay your bills, transfer funds, check rates, and locate the nearest ATM or branch.
How do I register for Mobile banking?
Before you can access Mobile banking you are required to register for Internet banking. For more information on registering for Internet Banking click here. After you have registered for Internet banking simply go to ib.boq.mobi on your phone's web browser and you can get started with Mobile banking using your existing log on details.
What is the URL (address) for Mobile banking?
Please use "boq.mobi" to access the BOQ Mobile web, alternatively you can use "ib.boq.mobi" to go directly to Mobile banking.
How much does Mobile banking cost?
There are no additional Bank of Queensland charges for using the Mobile banking service other than the standard Internet banking fees and charges which can be found at Personal Banking Guide to Fees and Charges or Business Banking Guide to Fees and Charges.
Please note: It is suggested that you familiarise yourself with your current data plan from your mobile service provider.
Is it safe to use my mobile for Internet banking?
All Internet capable mobile phones that have 128 bit security enabled will be able to access the website utilising the same level of security as Internet banking.
Is Internet banking on my phone going to be slow?
No. To counter the problem of having to download a large amount of content as seen on our Internet banking site, Mobile banking will operate by sending very small packets of data at a time to ensure the quickest possible mobile experience.
Why can't I connect to the Internet on my mobile phone?
If you are unable to access the internet through your mobile phone you should contact your mobile phone provider or the manufacturer's technical support.
What happens if I have Cookies enabled?
By having cookies enabled on your phone, entering your CAN and UserId on the first sign in will enable these fields to be auto-populated on subsequent visits. This means that all you need is to enter your PAC, ensuring that your account details are still secure.
If you want to use an alternate CAN and/or UserID on subsequent visits, or to allow a third party to use your mobile phone for Mobile banking, please ensure that you remove cookies to ensure that you will be prompted to enter the CAN and UserID information on each visit, rather than the CAN and UserID defaulting to your saved details.
Will I need to download any additional software?
No. If you can access and browse the Internet through your phone then you can access BOQ Mobile banking.
What phones can I use?
To use Mobile banking your phone:
- must be capable of accessing the internet and being able to enter a URL
- must have SSL (preferably 2 and 3) 128-bit encryption enabled for the site to work correctly
- must enable Session cookies (if you have cookies enabled you will automatically have the CAN and UserID (if applicable) fields populated in on subsequent visits)
- has a screen capable of a minimum of 128x128 pixel resolution.
Below is a list of tested devices:
Make
|
Model |
| Apple |
iPhone, iPhone 3G, iPod Touch
|
| ASUS |
P735 |
| Blackberry |
8000, 8100, 8310, 8700, 8800 |
| Dopod |
838 Pro |
| HTC |
P3600i, Touch, Touch Dual, Tytn, Tytn II |
| I-mate |
Jasjam, K-Jam |
| LG |
KU990 |
| Motorola |
V6 Maxx |
| Nokia |
6110, 6120, 6121, 6233, 6280, 6288, 6300, 6500, E51, E65, N73, N76, N80, N95 |
| O2 |
XDA Flame |
| Palm |
Treo 750 |
| Samsung |
Blackjack, SGH-A411, SGH-412, SGH-A501, SGH-A701, SGH-A801, SGH-i450, SGH-J600V |
| Siemens |
Loox 830T |
| Sony Ericcson |
k800i, t650i, w610i |
| ZTE |
159 |
Please note that this list will be updated regularly.
Can I be logged into Internet banking and Mobile banking at the same time?
You cannot perform any transactions or enquiries while logged into both Internet banking and Mobile banking.
What happens if I get locked out of Mobile banking?
As with Internet banking you can request a PAC reset by contacting the Customer Contact Centre on 1300 55 72 72. Note: you will need to use Internet banking to log on with the temporary PAC and create your new permanent PAC before you can sign into Mobile banking.
Do I need a Bank of Queensland account to use Mobile banking?
All Internet-capable mobile phones can access Bank of Queensland’s mobile site “boq.mobi”, however to use Mobile banking you must have a Bank of Queensland account with Internet banking on your profile.
I keep getting locked out of my account when I try and sign in on my mobile phone
As with Internet banking your PAC is case sensitive; make sure you are entering your PAC with the correct case. If your password begins with a lower-case letter, you may need to use your phone’s ‘shift’ key to change the default from upper case. In addition, some phones require extra shift key presses to enter numbers instead of letters.
What do I do if I get a “no response from gateway” message?
If you get the above message, it is most likely that you have lost your connection to the Internet. Try again to establish your connection, if the problem continues, please call the Customer Contact Centre on 1300 55 72 72.
What happens to my session if my phone locks from inactivity?
For security reasons, the Mobile banking session will become inactive after 10 minutes of inactivity. Simply sign on again.
I get the error message “Please navigate via the links on the webpage”. What does this mean?
The error message you see is a prompt to navigate through the Mobile banking using the links within Mobile banking and not to use the phone's navigation keys/actions. This has been designed as a safety measure to ensure data isn't resent or able to be accessed after a session has ended.
Products issued by Bank of Queensland Limited ABN 32 009 656 740 AFSL 244616. This website contains general advice. This advice has been prepared without taking account of your objectives, financial situation or needs. You should consider the appropriateness of any advice before acting on it. You should obtain and consider the relevant Product Disclosure Statement, terms and conditions, Financial Services Guide and Guide to Fees and Charges for the product before making any decision about whether to acquire or continue to hold it. You can obtain a copy of those documents from any Bank of Queensland branch.