What account types can I access using EasyPhone Banking?
Please refer to accessing your accounts in our main EasyPhone banking features section to identify which accounts can be accessed and the functions available.
Who can register for Bank of Queensland EasyPhone Banking?
Bank of Queensland EasyPhone Banking is a service available to all personal customers who are signatories on each account and have the authority to operate the account individually i.e. the account does not require two signatories.
Personal accounts can be accessed by:
- a person who is an account owner and a signatory of the nominated account and who has authority to operate on the account individually; or
- a person who is a signatory to the account and who has authority to operate on the account individually, in circumstances where the account owner has authorised that person to access the account as a Related Account User using EasyPhone Banking.
The following rules apply to Related Account Access:
- the Account Holder must apply for Related Account Access to an authorised account
- the Related Account User must be a signatory to the authorised account
- the Related Account User must be an individual (not a company)
- the Related Account User must be a signatory to the authorised account and must have authority to operate that account individually
- the Related Account User will have full access to the authorised account via EasyPhone Banking as if the Related Account User was the owner of the authorised account
- the Account Holder is liable for all transactions carried out by the Related Account User
- fees and charges incurred by the Related Account User accessing and conducting transactions on the authorised account are payable by the Account Holder
How do I apply for Bank of Queensland EasyPhone Banking?
In order to register you will need to be a Bank of Queensland customer with at least one account as described in 'Which accounts can be accessed through EasyPhone Banking?'
The easiest way to register for Bank of Queensland EasyPhone Banking is by going into one of our branches, or if you are unable to get to a branch, you can download the forms or telephone our Customer Contact Centre so that the application forms can be mailed or faxed to you. You can contact our Customer Contact Centre on 1300 55 72 72, 7.00 am - 7.00 pm, Monday to Sunday.
Apply for EasyPhone Banking (PDF-41KB) Once you have completed the form, please sign it and mail it to: REPLY PAID 471
Bank of Queensland Limited
Electronic Banking Administration Centre
GPO Box 898
BRISBANE QLD 4001 | EasyPhone Banking Related Account Access Application.doc (PDF-19KB) Once you have completed the form, please sign it and return it to your local Bank of Queensland branch or Business Banking Centre. It should be noted that: - a separate application is required for each Related Account User;
- the user must have full ability to operate the account
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Why does Easyphone Banking ask me for my Challenge Number?
If EasyPhone Banking prompts for a Challenge Number you have entered your CAN and PAC and one of the following has occurred:
- You have registered for EasyPhone Banking by completing a mail application. You are signing in to EasyPhone Banking using your temporary CAN and temporary PAC – you are required to enter the Challenge Number you nominated on your mail application.
- You did not enter the leading zeros when you entered your permanent CAN when signing in to EasyPhone Banking. You need to enter a ten digit CAN to sign in to EasyPhone Banking (except when signing in with a temporary CAN – a temporary CAN is always seven digits long).
Are there any restrictions for my Easyphone Banking PAC?
Yes, your PAC must be five numbers.
What do I do if I can’t remember my Customer Access Number (CAN)?
Contact the Customer Contact Centre on 1300 55 72 72, 7.00 am - 7.00 pm, Monday to Sunday and they will help you.
What do I do if I can’t remember my Personal Access Code (PAC) or my PAC is suspended?
If you forget your PAC or your PAC is suspended you have three options for requesting a new PAC. These are:
1. visit any branch and request a new PAC.
2. contact the Customer Contact Centre on 1300 55 72 72, 7 am – 7 pm, Monday to Sunday and ask for your PAC to be reset or alternatively the new PAC request form can be mailed or faxed to you. When you receive the form, complete the form, sign it and return it to the reply-paid address on the form.
3. download, print and complete the form Change your EasyPhone Banking Access(PDF-9KB).
Once you have completed the form, please sign it and mail it to:
REPLY PAID 471
Bank of Queensland Limited
Electronic Banking Administration Centre
GPO Box 898
BRISBANE QLD 4001
If you don't have the FREE Acrobat Reader, download it from the Acrobat site.
If you request a new temporary PAC by mail, it will be mailed to you within seven bank business days. You should destroy any previously received mailers containing a temporary PAC.
Note, if you originally registered by mail and you have never successfully signed in, we will also mail you a new temporary Customer Access Number (CAN). For security reasons, your new temporary CAN will be delivered three days after your new temporary PAC. You should destroy any previously received mailers containing a temporary CAN.