EasyPhone Banking is the easiest way to manage your banking over the phone. Choose between touch tone or voice recognition to perform your transactions and enquiries. You can transfer funds, pay bills, check balances and keep track of your money. Easy access 24x7. Call 13 72 72.
Features and benefits
- get an up-to-date balance of your account
- get the ten most recent debit or credit transactions on your account (eight for credit card accounts)
- transfer funds between your nominated EasyPhone Banking accounts
- deposit funds to other people’s Bank of Queensland accounts and credit cards (a daily limit of $1,200)
- pay bills through BPAY® (a daily limit of $3,000)
- request a statement of your account to be posted to you (excluding credit cards and term investment accounts)
- get the balance of your credit card account
- change or stop your Personal Access Code (PAC)
What you get for free
- continue to enjoy free unlimited balance and transaction history enquiries
- ten free funds transfers (including BPAY payments) for each nominated EasyPhone Banking account (other than our Bonus Interest Savings Account) each month
- if you have $5,000 or more in your Cash Management Account, all your EasyPhone Banking will be free
Accessing your accounts
Look up your accounts in the table below to confirm you can access your account via EasyPhone banking and to see what you can do:
Transfer of funds between nominated accounts is subject to any deposit or withdrawal limits that normally apply.
Demo Service
You can trial EasyPhone Banking through a simple phone call. Call 13 72 72 and you’ll be taken through a number of simulated EasyPhone Banking transactions.
How to Apply
In order to register you will need to be a Bank of Queensland customer with at least one account as described above in accessing your accounts.
The easiest way to register for Bank of Queensland EasyPhone Banking is by calling our Customer Contact Centre on 1300 55 72 72, 7.00 am - 7.00 pm, Monday to Sunday or if you prefer you can download the application form(s) below.
Apply for Telephone Banking (PDF 493KB) Once you have completed the form, please sign it and mail it to: REPLY PAID 471
Bank of Queensland Limited
Electronic Banking and Administration Centre
GPO Box 898
BRISBANE QLD 4001 | EasyPhone Banking Related Account Access Application (PDF 704KB) Once you have completed the form, please sign it and return it to your local Bank of Queensland branch or Business Banking Centre. It should be noted that: - a separate application is required for each Related Account User;
- the user must have full ability to operate the account
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Important information
Conditions of use apply to all EasyPhone Banking services. For information on the conditions of use, you can download the following documents: