Frequently asked questions; International Payments

 

 

 

 

What is an International Payment?

An International Payment is a payment to a beneficiary located in a foreign country using a real-time foreign currency exchange rate. For BOQ all International Payments must be sent to a beneficiary's bank account.

 

Back to Top 

 

What do I need to perform an International Payment?

To perform an International Payment, you will need the following:

  • a BOQ Security Token
  • be able to perform Pay Anyone transactions
  • if you have not previously completed an International/RTGS payment via a branch/Internet Banking for the account you wish to make the payment from, you will need to register this account for International/RTGS Payments.

The registration process can be completed through the Internet Banking facility.  After you have logged on to Internet Banking, click on the International Menu and then click on the Register Accounts button.  Then select the accounts you wish to register and then click on the Submit button.
 

This account registration request will be processed within 2 business days. Please note you will receive a secure mail after the account registration request has been completed.
 

If you do not have either a BOQ Security Token or cannot perform Pay Anyone transactions please contact your nearest branch.

 

Back to Top 

Can delegated users access the International Payments facility via Internet Banking?

The delegated user's access to complete International Payments is dependant upon their Pay Anyone Access Rights for the account which is registered for International/RTGS Payments.  

 

For example if the delegated user has been given access to an account which is registered for International/RTGS Payments, and has the "CreateView" access for Pay Anyone transactions related to this account, then this delegated user will be able to create International Payments (which will require further authorisation) and view all the International Payment details provided on the International Payment and Beneficiaries tabs. 

 

Back to Top 

 

When will the beneficiary receive the payment?

If an International Payment request is received by Treasury and International Operations before the currency cut off time, it will be sent on the same day. If it is received after the currency cut off time, it will be sent on the following business day in Brisbane. Once the payment has been sent from BOQ the time it takes to reach the beneficiary will depend on the country, the time zone and the efficiency of the overseas bank in processing the payment. Generally, most beneficiaries in most countries could expect to receive the funds within 1 - 3 business days.

 

Some countries, for example India, often take longer than 1-3 business days to process payments.

 

Back to Top 

 

What accounts can I use to make an International Payment from?

Any BOQ transactional or on-call savings account.
 

It is not possible to make an International Payment from a Credit Card, Home Loan, Personal Loan, Term Deposit or Trust Account.

 

Back to Top 

 

How much does an International Payment cost?

The following charges apply to International Payments made via Internet Banking:

 

 

Fee Type 

Cost 

International Payment request 

$20

Cancellation of an International Payment 

Payments may only be cancelled if they have not been released by BOQ

For any cancellation enquiries please contact our Customer Contact Centre on 1300 55 72 72

$25 plus any loss incurred due to the buy back of the currency

Amendment of an International Payment 

 

Payments may only be amended if they have not been released by BOQ

For any amendment enquiries please contact our Customer Contact Centre on 1300 55 72 72

$25 plus any loss incurred due to the buy back of the currency or change to amount

Trace of an International Payment 

To request a trace please contact our Customer Contact Centre on 1300 55 72 72

$40

 

For additional information please refer to the Fees and Charges guides available on the Terms & Conditions page
 

Please be aware that overseas banks may also deduct fees and charges from the payment and that the amount the beneficiary receives may therefore be less than what you originally sent.

 

Back to Top 

 

What is the minimum amount that can be used for an International Payment?

International Payments are only processed if the amount is equal to or greater than 100 Australian Dollars.

 

Back to Top 

What is my International Payment daily withdrawal limit, and how can I change this limit?

The maximum amount that can be used in an individual International Payment is 250,000 Australian Dollars or the foreign currency equivalent.

 

Please note all International Payments are counted as part of your Daily Pay Anyone limit. Your daily limit is equal to the Daily Limits package you are currently on.

 

You can alter your Limits Package from within Internet Banking via “Transfers & BPAY” then select “Change Daily Limit”. Note: as a security precaution there is a two calendar day delay between requesting an increased Limits Package and the new limit being available. The limit increase is immediate if requested in your local BOQ branch. The Daily Limits Package can be set by the branch as part of the initial registration, and be effective immediately. You can also choose or change your limits package online. Any increase that is requested online will automatically be applied after 2 calendar days, limit reductions take effect immediately.


The table below shows the limit packages available:

 

 

 Pay Anyone daily limit  BPAY daily limit
 $0  $0
 $2,500  $10,000
 $5,000  $20,000
 $10,000  $50,000
 $15,000  $100,000
 $25,000  $200,000
 $10,000,000  $10,000,000

 

These Pay Anyone and BPAY daily limits are pre-set pairs as outlined above.  Pay Anyone and BPAY limits can not be selected separately.  For example, $2,500 Pay Anyone and $50,000 BPAY limit is not a valid limit combination.

 

Back to Top 

 

When can I access the Internet Banking International Payments facility?

You can complete an International payment via Internet Banking from 7:00 a.m. Monday (Brisbane time) to 5:00 p.m. Friday (Brisbane time).  If you attempt to complete an International Payment outside this time window, you will receive the "Trading Desk is Closed" message on Internet Banking.

 

Back to Top 

 

What are the cut off times for the different currencies for International Payments?

The table below lists the currency cut off times of International Payments.  If you miss the relevant currency cut off time, your International Payment will be processed on the next business day.  Please note that the currency cut off times are based on Sydney time. 

 

Foreign Currency  Cut off Time (Sydney Time)
 USD  same day payments close 4:00 p.m.
 GBP  same day payments close 4:00 p.m.
 JPY  same day payments close 10:30 a.m.
 EUR  same day payments close 4:00 p.m.
 HKD  same day payments close 2:00 p.m.
 NZD  same day payments close 12:00 p.m.
 CAD  same day payments close 3:30 p.m.
 SGD  same day payments close 12:00 p.m.
 CHF  same day payments close 3:30 p.m.
 ZAR  same day payments close 3:30 p.m.
 INR  same day payments close 1:00 p.m.
 THB  same day payments close 10:30 a.m.
 AUD  same day payments close 4:00 p.m.
 All other currencies  same day payments close 5:00 p.m.

 

 

Back to Top 

 

What is an International Bank Account Number (IBAN)?

The International Bank Account Number (IBAN) is an international standard for identifying bank accounts across national borders.

 

Examples of IBANs:

Greek IBAN:  GR16 0110 1050 0000 1054 7023 795
British IBAN: GB35 MIDL 4025 3432 1446 70
Swiss IBAN:  CH51 0868 6001 2565 1500 1
 

 

Back to Top 

 

Why do I need to include an IBAN in some of my International Payments to Banks in European countries?

An IBAN is required to ensure proper routing of International Payments to many countries including the European Union. We are unable to process your International Payment to some countries without a valid IBAN.

 

Back to Top 


What will happen to my International Payment if I do not include an IBAN or BIC or the IBAN/BIC is incorrect?

An IBAN is required to ensure correct routing of International Payments. We may be unable to process your International Payment to some countries without a valid IBAN. If the IBAN or BIC is missing or incorrect, a charge may be applied by the beneficiary bank and your IMT may be rejected. Beneficiary bank charges may be deducted from your payment or charged back to you.

 

Back to Top 

 

How do I obtain an IBAN?

You will need to contact your beneficiary for their IBAN (the IBAN is provided to the beneficiary by their bank).
 

 

Back to Top 

What is a BIC?

A BIC is sometimes referred to as a SWIFT Code. The BIC is an alpha numeric code which is used to identify banks around the world. It is either 8 or 11 characters long eg. QBANAU4B. You can obtain the BIC Code from your beneficiary.

 

Back to Top 

 

Can I use a previous beneficiary to complete an International Payment without re-entering all the beneficiary's details?

Yes, the Beneficiaries tab contains a list of previous beneficiaries used for previous International Payments.  This will include any payments you have previously performed at a branch.  If you click on the name of the beneficiary and then click on the Pay Beneficiary button, the Enter International Payment screen will pre-populate with the selected beneficiary's details.

 

Also, on the Enter International Payment screen you can select a previous beneficiary used from the Select Beneficiary drop-down box.

 

Please note that if an International Payment has been completed with a beneficiary that has not been used before, this beneficiary will not appear on the Beneficiary tab or in the Select Beneficiary drop-down box until the relevant International Payment has been processed by BOQ Treasury & International Operations.

 

Back to Top 

 

Can I use the details of a previous International Payment to create a new International Payment?

Yes, the International Payments tab contains a list of previous International Payments completed. If you click on the beneficiary name of the International Payment and then click on the Copy button, the Enter International Payment screen will pre-populate with the selected payment's details (including the from account used and the beneficiary details).

 

Back to Top 

 

When is my International Payment reflected in my account balance?

The Australian dollar equivalent of the International Payment will be debited from your account immediately. The amount debited will also include the payment fee. The amount of the payment fee will be noted in the transaction description. 

 

Back to Top 

 

How can I confirm that my International Payment was successful?

The International Payment request is viewable in the International Payments tab from the International menu on the left hand navigation. This is available for immediate viewing within the Internet Banking session in which the International Payment was requested.  It is also available in subsequent Internet Banking sessions. 

 

Back to Top 

What can I do if the beneficiary claims they haven't received the funds?

If the beneficiary has not received the International Payment, you should first clarify whether the correct bank and bank account information was used in the payment. You will need to check these details with the beneficiary.

 

If the correct details were used, then it's most likely that there has been a delay in the processing of the payment after it has been sent by BOQ. You should ask the beneficiary if they have checked with their bank as to whether the payment has arrived but not yet processed. If it has not arrived then it may be worth waiting another day or you can request for BOQ to Trace the payment which incurs a fee.  It's very rare for payments to go missing if correct details are used.

 

If incorrect details have been used, the payment may be on its way back to BOQ as a rejected payment, in which case we will contact you on its return. If it is not returned we can send a message to the beneficiary's bank amending the details of the payment. There is a fee for this service.

 

Generally, most beneficiaries in most countries could expect to receive the funds within 1-3 business days.  Some countries, for example India, often take longer than 1-3 business days to process payments.

 

For additional information on Trace fees please refer to the Fees and Charges guides available on the Terms & Conditions page.

 

Back to Top 

What is the FX Calculator?

The Foreign Exchange Calculator displays after the Foreign Exchange Calculator button is pressed on the International Payments or the Registration Required screen. This calculator allows you to convert foreign currencies to and from Australian Dollars (AUD) based on current exchange rates, but it is only indicative. Your actual exchange rate is determined when completing a transaction which you will be prompted to accept or cancel.

 

BOQ uses real time exchange rates and as a result the exchange rates provided will change throughout the day.  Therefore it is possible for the exchange rate to change whilst you are using the FX Calculator or completing an International Payment.

 

Return to FAQs 

  

 

 

If your question is not answered by these FAQs or you have other questions regarding BOQ Internet Banking, please contact our Customer Contact Centre on 1300 55 72 72  (+617 3336 2420 if you are calling from outside Australia) or email us.