Frequently asked questions: Payments File Upload Facility

 

 

 

What is Payments File Upload?

Payments File Upload is a facility available within Internet Banking which allows business customers to process bulk payments or direct debits by uploading through Internet Banking a credit or debit (or a combination of both) data file that was generated from their accounting software package.

 

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What format does the Payments File have to be in when it's uploaded via Internet Banking?

The format of a Payments file is the CEMTEX format (.aba file). Most accounting software packages have the ability to produce at least a credit CEMTEX file (to pay third parties). Please view the table for the question Which 3rd party accounting packages are compatible with BOQ's Internet Banking for more information. 

 

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How do I apply for the Payments File Upload Facility?

To process direct credits via the Payments File Upload Facility please complete the Payments File Upload Facility Application (PDF 707KB).  To process direct debits you will need to complete the Debit User Pack (PDF 229KB).  If you want to process both direct credits and direct debits please complete both forms. Then take the completed form(s) to your local BOQ branch or Business Banking Centre.  

 

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What are the cut off times for my Payments File Upload payments?

The Payments File Upload cut off time is 3.00 p.m. (AEST) on a business day.
 
 

Your payments may take longer to be credited to the nominated ‘To account’ if your request is carried out after 3.00 p.m. (AEST) on a business day or on a non-business day or the other financial institution does not process the payment as soon as they receive it.  You need to allow sufficient time for processing of your payments file.
 
The following table will assist you to understand when your payments will be credited to the nominated 'To' accounts:

 

 

"To" Account Type 

When was the request made 

When will payment be credited to
nominated "To" accounts
 

By next business day 

By 2nd business day after transaction 

BOQ account or account held at another Australian financial institution

 

Before 3.00 p.m. (AEST) on a business day*

 

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BOQ account or account held at another Australian financial institution

 

On a non-business day* or after 3.00 p.m. (AEST) on a business* day

 

 

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* A business day is defined as any day on which BOQ head office is open for business that is also a day on which banks in Melbourne or Sydney are able to affect settlement through the Reserve Bank of Australia.

 

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Can a Payments File or individual payments be cancelled?

If at any time you upload a payments file, or one or more payments within a payments file, in error, you may stop the payments file or individual payments within a payments file from being processed by us.

 

In this case you must notify the Customer Contact Centre on 1300 55 72 72 before midday (AEST) on the day on which we receive the payments file. 

 

You will be required to complete the Internet Banking Payments File Upload Facility Recall Form (PDF 664KB) and fax to the Clearing Services Department on (07) 3229 0560.

 

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Can I upload a Payments File on a weekend?

Yes, please refer to What are the cut off times for my payments file payments?

 

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When does the money for a Payments File come out of my account?

BOQ will withdraw funds from your account on the date the payment is initiated, provided the payment is initiated prior to the 3pm cut-off time. If the payment is initiated after the 3pm cut-off time, BOQ will withdraw the funds on the next business day. If you have scheduled the payment to occur on a date in the future, funds will not be withdrawn until that date. It is important you have funds in your account at that time or your payment may not be processed.

 

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Can anybody use Payments File Upload Facility?

No. This facility is designed for business customers only.

 

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Can an Authoriser view the contents of a Payments File before they authorise the payment?

Yes, Authorisers are able to view (and not edit) the contents of the Payment File before they authorise the file.

 

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Which 3rd party accounting packages are compatible with BOQ’s Internet Banking?

   

Accounting Package 

Create a Direct Debit File to upload to BOQ IB 

Create a Direct Credit File to upload to BOQ IB 

Manually Import Transactions from BOQ to Accounting Package 

Automatically Import Transactions from BOQ to Accounting Package 

Partner Organisation (Bank Feeds) 

MYOB 

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Quicken 

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Rockend Rest 

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Microsoft Money 

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Xero 

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SASSU 

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SISS Data Services 

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There are many accounting packages that are not included in this list that are compatible with BOQ's Internet Banking. If your accounting package allows you to import files in either .dat, .csv or .qif format you can complete a transaction history export and import the resulting file into your accounting package.

 

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If your question is not answered by these FAQs or you have other questions regarding BOQ Internet Banking, please contact our Customer Contact Centre on 1300 55 72 72  (+617 3336 2420 if you are calling from outside Australia) or email us.