Frequently asked questions: Payments File Upload Facility

 

What are the cut off times for my Payments File Upload payments?

The Payments File Upload cut off time is 3.00 p.m. (AEST) on a business day.
 

Your payments may take longer to be credited to the nominated ‘To account’ if your request is carried out after 3.00 p.m. (AEST) on a business day or on a non-business day or the other financial institution does not process the payment as soon as they receive it.  You need to allow sufficient time for processing of your payments file.
 
The following table will assist you to understand when your payments will be credited to the nominated 'To' accounts:

 

"To" Account Type	When was the request made	When will payment be credited to nominated "To" accounts
		By next business day	By 2nd business day after transaction
Bank of Queensland account or account held at another Australian financial institution	Before 3.00 p.m. (AEST) on a business day*
Bank of Queensland account or account held at another Australian financial institution	On a non-business day* or after 3.00 p.m. (AEST) on a business* day

 

* A business day is defined as any day on which Bank of Queensland head office is open for business that is also a day on which banks in Melbourne or Sydney are able to affect settlement through the Reserve Bank of Australia.

 

Can a payment file or individual payments be cancelled?

If at any time you upload a payments file, or one or more payments within a payments file, in error, you may stop the payments file or individual payments within a payments file from being processed by us.

 

In this case you must notify the Clearing Services Department on 1300 55 44 92 before midday (AEST) on the day on which we receive the payments file. 

 

You will be required to complete the Internet Banking Payments File Upload Facility Recall Form and fax to the Clearing Services Department on (07) 3229 0560.

 

Can I upload a payments file on a weekend?

Yes, please refer to What are the cut off times for my payments file payments?

 

When does the money for a payment come out of my account?

Bank of Queensland will withdraw funds from your account on the date the payment is initiated.  If the payment is scheduled for the current date this will occur immediately.  If you have scheduled the payment to occur on a date in the future, funds will not be withdrawn until that date.  It is important you have funds in your account at that time or your payment may not be processed.

 

Can anybody use Payments File Upload Facility?

No. This facility is designed for business customers only.

 

Why does my Payment File Upload transaction timeout when all other transactions work fine?

We have had reports that a number of Internet Banking customers have experienced a "Page unavailable" time out error when submitting a Payment File Upload.  It has been identified that these customers are using a D-Link ADSL Modem Router.  The different models which have been identified are: DSL-502T, DSL-504T and DSL-G604T.  To correct the issue please arrange for the firmware to be updated to the latest version.  Please visit D-Link Tech Support for further information on upgrading your Modem/Router.

Apple Users Only: If using the Safari browser and you experience the "Page unavailable" time out error, and do not have a modem of the type listed above, please ensure that plug-ins are enabled. To verify this, open the Safari browser and go to Preferences.

Can an 'approver' view the contents of a Payment File before they authorise the payment?

Yes, 'approvers' are able to view (and not edit) the contents of the Payment File before they authorise the file.

 

If your question is not answered by these FAQs or you have other questions regarding Bank of Queensland Internet Banking, please contact our Customer Contact Centre on 1300 55 72 72  (+617 3336 2420 if you are calling from outside Australia) or email us.