Frequently asked questions: permissible products and requests

 

The following table shows which Internet Banking requests can be carried out against which products.  

 

Product Name 

Account Summary 

Txn History 

Transfer between registered accounts 

Pay Anyone/ 

Multi Payment 

BPAY® 

and BPAY View® 

Payment File Upload [1] 

Order Stmt 

Credit Card - MasterCard

tick 

tick 

tick 

tick 

tick 

cross 

cross 

Credit Card - Visa

tick 

tick 

tick 

tick 

tick 

cross 

cross 

Loans (credits only)

(includes Housing, Business & Personal Loans)

tick 

tick 

tick 

 credits only

tick 

 credits only

cross 

cross 

tick 

Loans (redraw permitted)

(includes Housing, Business & Personal Loans)

tick 

tick 

tick 

tick 

cross 

cross 

tick 

Loans (view only, no credits or debits)

(includes Housing, Business & Personal Loans)

tick 

tick 

cross 

cross 

cross 

cross 

tick 

Day2Day Plus AccountTM 

  

tick 

tick 

tick 

tick 

tick 

cross
 

tick 

Reverse Charges AccountTM

tick 

tick 

tick 

tick 

tick 

cross
 

tick 

Save to Win AccountTM

tick 

tick 

tick 

tick 

tick 

cross
 

tick 

Mortgage Offset Account

tick 

tick 

tick 

tick 

tick 

cross 

tick 

WebSavings AccountTM

tick 

tick 

tick 

tick 

tick 

cross 

tick 

Easy Investment

tick 

tick 

tick 

tick 

cross 

cross 

cross 

Premier Investment

tick 

tick 

cross 

cross 

cross 

cross 

cross 

Bonus Interest Savings

tick 

tick 

tick 

tick 

tick 

cross 

tick 

Everyday Business

tick 

tick 

tick 

tick 

tick 

tick 

tick 

Business Cheque

tick 

tick 

tick 

tick 

tick 

tick 

tick 

Business Management

tick 

tick 

tick 

tick 

tick 

tick 

tick 

Business Investment, Cash Management Account - Business

tick 

tick 

tick 

tick 

tick 

tick 

tick 

Unlimited Business

tick 

tick 

tick 

tick 

tick 

tick 

tick 

Business WebSavings AccountTM

tick 

tick 

tick 

tick 

tick 

tick 

tick 

(View Only)

QLD Solicitor Trust

tick 

tick 

cross 

cross 

cross 

cross 

tick 

QLD PAMD Trust,

NSW Agents Trust,

NSW Solicitor Trust

tick 

tick 

tick 

tick 

tick 

tick 

tick 

Choice

tick 

tick 

tick 

tick 

tick 

cross 

tick 

CMA (Cash Management Account)

tick 

tick 

tick 

tick 

tick 

cross 

tick 

Line of Credit

tick 

tick 

tick 

tick 

tick 

cross 

tick 

Debtor Finance

 

cross 

No IB access

 

cross 

 

 

cross 

 

 

cross 

 

cross 

 

cross 

 

cross 

Home Equity Loan Plan (HELP I)

tick 

tick 

tick 

tick 

tick 

cross 

tick 

Home Equity Loan Plan (HELP II)

tick 

tick 

tick 

tick 

tick 

cross 

tick 

Pension Plus

tick 

 tick 

tick 

tick 

tick 

cross 

tick 

Ultimate (all products)

tick 

tick 

tick 

tick 

tick 

cross 

tick 

BOQ Superannuation Savings Account

tick 

tick 

tick 

tick 

tick 

cross 

tick 

*This product is no longer available.

 

Legend:

tick = Request is permitted

cross = Request is not permitted

 

If your question was not answered by this FAQ or you have other questions regarding Internet Banking, please contact our Customer Contact Centre on 1300 55 72 72 (+617 3336 2420 if you are calling from outside Australia) or send us a email.

 

Return to FAQs 

 


[1] The mechanism provided by Internet Banking is only used to upload a file (e.g. account is not debited). The rules about which accounts can be nominated on the Payments File Upload Facility (PFUF) are enforced manually during the Payments File Upload Facility registration process.