Frequently asked questions: permissible products and requests

 

The following table shows which Internet Banking requests can be carried out against which products.  

 

Product Name

Account Summary

Txn History

Transfer between registered accounts

Pay Anyone/

Multi Payment

BPAY® 

and BPAY ViewTM

Payment File Upload [1]

Order Stmt

MasterCard

tick

tick

tick

tick

tick

cross

cross

Visa

tick

tick

tick

tick

tick

cross

cross

Loans (credits only)

(includes Housing, Business & Personal Loans)

tick

tick

tick

 credits only

tick

 credits only

cross

cross

tick

Loans (redraw permitted)

(includes Housing, Business & Personal Loans)

tick

tick

tick

tick

cross

cross

tick

Loans (view only, no credits or debits)

(includes Housing, Business & Personal Loans)

tick

tick

cross

cross

cross

cross

tick

Reverse Charges AccountTM

tick

tick

tick

tick

tick

cross

tick

Mortgage Offset Account

tick

tick

tick

tick

tick

cross

tick

WebSavings AccountTM

tick

tick

tick

tick

tick

cross

tick

Easy Investment

tick

tick

tick

tick

cross

cross

cross

Premier Investment

tick

tick

cross

cross

cross

cross

cross

Bonus Interest Savings

tick

tick

tick

tick

tick

cross

tick

Everyday Business

tick

tick

tick

tick

tick

tick

tick

Business Cheque

tick

tick

tick

tick

tick

tick

tick

Business Management

tick

tick

tick

tick

tick

tick

tick

Business Investment, Cash Management Account - Business

tick

tick

tick

tick

tick

tick

tick

Unlimited Business

tick

tick

tick

tick

tick

tick

tick

Business WebSavings AccountTM

tick

tick

tick

tick

tick

tick

tick

(View Only)

QLD Solicitor Trust,

NSW Solicitor Trust,

VIC Solicitor Trust,

NT Agents Trust,

TAS Solicitor Trust,

SA Solicitor Trust,

tick

tick

cross

cross

cross

cross

tick

QLD PAMD Trust,

QLD Special Trust

NSW Agents Trust,

ACT Solicitor Trust,

ACT Agents Trust,

VIC Agents Trust,

TAS Agents Trust,

SA Agents Trust,

tick

tick

tick

tick

tick

tick

tick

WA Solicitor Trust,

WA REBA Trust,

WA Settlement Trust,

WA Tenancy Bond Account

tick

tick

tick

tick

tick

tick

tick

Choice

tick

tick

tick

tick

tick

cross

tick

CMA (Cash Management Account)

tick

tick

tick

tick

tick

cross

tick

Line of Credit

tick

tick

tick

tick

tick

cross

tick

Debtor Finance

 

cross

No IB access

 

cross

 

 

cross

 

 

cross

 

cross

 

cross

 

cross

Home Equity Loan Plan (HELP I)

tick

tick

tick

tick

tick

cross

tick

Home Equity Loan Plan (HELP II)

tick

tick

tick

tick

tick

cross

tick

Pension Plus

tick

tick

tick

tick

tick

cross

tick

Ultimate (all products)

tick

tick

tick

tick

tick

cross

tick

 

Legend:

tick = Request is permitted

cross = Request is not permitted

 

If your question was not answered by this FAQ or you have other questions regarding Internet Banking, please contact our Customer Contact Centre on 1300 55 72 72 (+617 3336 2420 if you are calling from outside Australia) or send us a email.

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[1] The mechanism provided by Internet Banking is only used to upload a file (e.g. account is not debited). The rules about which accounts can be nominated on the Payments File Upload Facility (PFUF) are enforced manually during the Payments File Upload Facility registration process.


 

Products issued by Bank of Queensland Limited ABN 32 009 656 740 AFSL 244616. This website contains general advice.  This advice has been prepared without taking account of your objectives, financial situation or needs.  You should consider the appropriateness of any advice before acting on it.  You should obtain and consider the relevant Product Disclosure Statement, terms and conditions, Financial Services Guide and Guide to Fees and Charges for the product before making any decision about whether to acquire or continue to hold it.  You can obtain a copy of those documents from any Bank of Queensland branch.