Frequently asked questions: registration

Who can register for Bank of Queensland Internet Banking?

Bank of Queensland Internet Banking gives you access to all your personal and business accounts, including transaction and investment accounts, loans and overdrafts, and credit cards for personal customers as well as a range of banking services.

All we ask is that you’re a signatory to each Account for Internet Banking and that you have authority to operate on those Accounts.  If there are multiple signatories to the Account each User will need to complete the registration process.

For more information on how to apply, please refer to the How to apply page.

How do I apply for Bank of Queensland Internet Banking?

You can register for Bank of Queensland Internet Banking in one of four ways:

• by going into one of our branches
• telephone our Customer Contact Centre where if you are applying for Internet Banking for a personal profile and where the method of operation is one to sign you may be able to apply over the phone; alternatively, the Customer Contact Centre can mail or fax the application forms to you. You can contact our Customer Contact Centre on 1300 55 72 72, 7.00 am - 7.00 pm, Monday to Sunday; or
• download the application form from this website.

For more information on how to apply, please refer to the How to apply page.

Which accounts can be accessed through Internet Banking?

Internet Banking gives you access to a wide range of personal and business accounts.

The following accounts can be nominated for access through Internet Banking:

How much does it cost?

There are a range of account operating fees and charges for both personal and business banking services.

For more information on fees and charges, please refer to the Fees and Charges page.

What is an Electronic Banking Password?

When applying for Bank of Queensland Internet Banking service you will be asked to nominate an Electronic Banking Password.  This Electronic Password will be used as a means of identifying you if you need to contact the Customer Contact Centre in relation to your Internet Banking.  This password is not used to log on to Internet Banking or EasyPhone Banking.

Can a customer with no email address register for Internet Banking?

No. An Internet email address is required.  If customers do not have one, then they cannot be set up for Internet Banking. 

The email address is used for the following features:

• an email is sent for security purposes such as when a limit increase is requested
• an email is required should the customer wish to receive alerts such as when a delegated user has signed in or when they have outstanding authorisations
• BPAY View details are emailed

If your question was not answered by this FAQ or you have other questions regarding our Internet Banking, please contact our Customer Contact Centre on 1300 55 72 72 (+617 3336 2420 if you are calling from outside Australia) or send us an email.