Frequently asked questions: registration



Who can register for BOQ Internet Banking?

BOQ Internet Banking gives you access to all your personal and business accounts, including transaction and investment accounts, loans and overdrafts, and credit cards for personal customers as well as a range of banking services.


All we ask is that you’re a signatory to each Account for Internet Banking and that you have authority to operate on those Accounts.  If there are multiple signatories to the Account each User will need to complete the registration process.


For more information on how to apply, please refer to the How to apply page.


Back to Top 

How do I apply for BOQ Internet Banking?

You can register for BOQ Internet Banking in one of two ways:

  • the fastest method is to call our Customer Contact Centre. If you are applying for Internet Banking for a personal profile and the method of operation is one to sign you may be able to apply over the phone. You can contact our Customer Contact Centre 24 hours a day, 7 days a week on 1300 55 72 72; or
  • by going into one of our branches.


For more information on how to apply, please refer to the How to apply page.

Back to Top 


Which accounts can be accessed through Internet Banking?

Internet Banking gives you access to a wide range of personal and business accounts.

The following accounts can be nominated for access through Internet Banking:


  • Choice Account
  • Ultimate Account
  • Day2Day Plus AccountTM
  • WebSavings AccountTM
  • Save to Win AccountTM
  • Cash Management Account
  • Pension Plus Account
  • Easy Investment Account
  • Premier Investment Account
  • Bonus Interest Savings Account
  • Line of Credit Facility
  • Home Equity Loan Plan
  • MasterCard Credit Card
  • Visa Credit Card
  • Home Loan
  • Investment Loan
  • Reverse Charges AccountTM
  • Mortgage Offset Account
  • Personal Loan
  • Everyday Business
  • Business Cheque Account
  • Business Management Account
  • Business Investment Account
  • Business WebSavings AccountTM
  • Cash Management Account - Business
  • QLD Solicitor Trust Account (View Only)
  • QLD Special Trust Account
  • QLD PAMD Trust Account
  • NSW Solicitor Trust Account (View Only)
  • NSW Agents Trust Account
  • Business Loan Account
  • Unlimited Business Account
  • WA Tenancy Bond Account



Back to Top 


How much does it cost?

There are a range of account operating fees and charges for both personal and business banking services.


For more information on fees and charges, please refer to the Fees and Charges Guides available on the Terms and Conditions page.


Back to Top 


What is an Electronic Banking Password?

When applying for BOQ Internet Banking service you will be asked to nominate an Electronic Banking Password.  This Electronic Password will be used as a means of identifying you if you need to contact the Customer Contact Centre in relation to your Internet Banking.  This password is not used to log on to Internet Banking or EasyPhone Banking.


Back to Top 


Can a customer with no email address register for Internet Banking?

No. An email address is required.  If customers do not have one, then they cannot be set up for Internet Banking. 


The email address is used for the following features:

  • an email is sent for security purposes such as when a limit increase is requested
  • an email is required should the customer wish to receive alerts such as when a delegated user has signed in or when they have outstanding authorisations
  • BPAY View details are emailed


Return to FAQs 


If your question was not answered by this FAQ or you have other questions regarding our Internet Banking, please contact our Customer Contact Centre on 1300 55 72 72 (+617 3336 2420 if you are calling from outside Australia) or send us an email.