How do I register for SMS banking?
Before you can begin using any of the SMS alert or enquiry services in Internet Banking you will need to:
The activation process varies depending on the type of service you require. For more detail, you can refer to the Help pages available via Internet Banking.
What types of SMS alerts can I receive?
Once you are registered for SMS services you can choose any or all of the following alerts:
payments greater than a selected amount
new online bills have been received
new secure mail has been received
customer block alert
error messages for SMS related errors
delegated user alerts (numerous alerts available)
notification of limit increase requests
What types of SMS enquiries can I make?
Once you are registered for SMS services you can request the following at any time:
Can I receive alerts from more than one mobile phone?
No. SMS services must be requested and received by the mobile phone that is registered for your Internet Banking profile.
What number should I use for SMS enquiries?
To request information about your accounts you can send an SMS to the BOQ SMS Services number 042 745 7272 with an action code and the Quick Access Number (QAN) you have allocated to your account. The action codes to use are as follows:
For example, to request the balance of the account you have associated to QAN1, you would SMS BAL 1 to 042 745 7272.
If your question is not answered by these FAQs or you have other questions regarding Bank of Queensland Internet Banking, please contact our Customer Contact Centre on 1300 55 72 72 (+617 3336 2420 if you are calling from outside Australia) or email us.
Products issued by Bank of Queensland Limited ABN 32 009 656 740 AFSL 244616. This website contains general advice. This advice has been prepared without taking account of your objectives, financial situation or needs. You should consider the appropriateness of any advice before acting on it. You should obtain and consider the relevant Product Disclosure Statement, terms and conditions, Financial Services Guide and Guide to Fees and Charges for the product before making any decision about whether to acquire or continue to hold it. You can obtain a copy of those documents from any Bank of Queensland branch.