Frequently asked questions: BOQ Security Token

 

 

Why has Bank of Queensland introduced the BOQ Security Token?

Protecting the integrity of our customers’ financial information is our top priority.  As such we have introduced a superior level of online security by way of the BOQ Security Token.

 

The BOQ Security Token provides what is known as two-factor authentication.  Both a physical identifier (e.g. the token) and a remembered identifier (e.g. a PAC) will be needed to authenticate some online transactions.  This means, even if another person obtains your Customer Access Number, UserID (if applicable) and PAC, they will need the BOQ Security Token to be able to make a payment.

 

If I have a BOQ Security Token, do I need to use it to logon?

The BOQ Security Token will not be required to logon to Internet Banking, but will be used to authenticate some transactions where funds are transferred out of the bank.  This will allow you to check account balances and move funds between your own accounts as easily as possible.

 

Does everyone need to use the BOQ security Token?

No. The BOQ Security Token will be required as an additional means of authentication if you have selected a Daily limits package with a Pay Anyone limit greater than $10,000.  Note: all Payments File Upload Facility (PFUF) users must us the BOQ Security Token irrespective of their daily limits.

 

The limits packages and required authentication method are outlined in the table below:

 

Pay anyone daily limit	Authentication method	BPAY daily limit
$0	-	$0
$2,500	-	$10,000
$5,000	-	$20,000
$10,000	Token - Application # 1	$50,000
$15,000	Token - Application # 1	$100,000
$25,000	Token - Application # 2	$200,000
Available balance	Token - Application # 2	Available balance

 

Note: Where you decrease your daily limit to a limit which does not require the use of a token it will be necessary to authenticate the request by entering a One Time Password generated by 'Application #1' from your token.

How do I use the BOQ Security Token?

When completing transactions using Internet Banking, instructions on the screen may prompt you to initiate one of two types of token applications using the BOQ Security Token:

 

• Token Application #1 (One Time Password) – this issues a unique 8 digit authentication code which customers will enter into Internet Banking when prompted.
• Token Application #2 (Transaction Signing) – the customer will be required to enter information about their transaction into the token.  This will be used by the token to generate an authentication code uniquely tied to that transaction, which customers will then enter into Internet Banking when prompted.

 

The animated demonstration below shows how you will use the BOQ Security Token.  If the animation is running, wait until the end and click on Restart:

 

  This demo requires flash player, you can download flash player for free from adobe.com.

 

How does the BOQ Security Token work?

The token is not a wireless device.  It does not emit any radio waves, frequencies or infrared.

 

The BOQ Security Token works by generating a password that continually changes. Based on information registered with the Bank's central Token Management System when your BOQ Security Token is assigned, it is possible to match these passwords with your Internet Banking profile when you transact online. 

 

Do I need to install anything on my computer to use the BOQ Security Token?

No.  The BOQ Security Token can be used with any computer and no special software is required.

If I have a BOQ Security Token and I increase my Pay Anyone Limit, do I need to be assigned with a new BOQ Security Token?

No.  Once a BOQ Security Token has been issued you may change your Daily Limit package at any time.  As long as your requested limit is above $10,000 or you are registered for Payment File Upload Facility (PFUF), then the BOQ Security Token will be required. 

If I close my account or decrease my Pay Anyone limit to a level that doesn't require a token, must I return the Token to the branch?

It would be appreciated if the BOQ Security Token was returned, however this is not a requirement.

 

Why is the word "disabled" displayed on the token?

A token will display the word "disabled" when the battery is low.  Please visit any Bank of Queensland branch to obtain a replacement token.

 

 

If your question was not answered by this FAQ or you have other questions regarding our Internet Banking, please contact our Customer Contact Centre on 1300 55 72 72 (+617 3336 2420 if you are calling from outside Australia) or send us an email.