Internet Banking security

BOQ has an excellent record of keeping customer information secure.  When you use Internet Banking you can be confident that we employ the highest level of security to protect your accounts and personal information.


Recently there has been significant activity surrounding the theft of Customer Access Numbers (CAN) and Personal Access Codes (PAC) from customers of other financial institutions. Here are some ways to prevent this from happening to you:


You are responsible for reading and abiding by our Electronic Banking Terms and Conditions. For more information, please refer to our Terms and Conditions page.


If you have any other questions about Internet Banking, please contact our Customer Contact Centre on 1300 55 72 72, 24 hours a day, 7 days a week, or send us an email.