Internet Banking Technical Requirements

We aim to offer a fast and high-quality service to users of Internet Banking.

 

Our Internet Banking is a full Internet based service which does not require you to download any additional software. To meet our security standards your browser must support 128-bit SSL encryption. This page lists our recommended minimum hardware, operating system and browser requirements to access Internet Banking.

 

Recommended minimum computer hardware

Internet access via modem - 56.6kbps modem connection

Windows® PC - Pentium or equivalent processor, 512 MB RAM

Apple Macintosh - iMac, iBook, Power Macintosh G3, Power Mac® G4Cube, PowerBook G3, or PowerBook G4, 512 MB RAM

Screen Resolution - 800 x 600 or greater is preferred

 

Note: We have had reports that a number of Internet Banking customers have experienced a "Page unavailable" time out error after submitting a Payments File Upload or a Pay Anyone payment. It has been identified that these customers are using a D-Link ADSL Modem Router.  The different models which have been identified are: DSL-502T, DSL-504T and DSL-G604T. To correct the issue please arrange for the firmware to be updated to the latest version. Please visit D-Link Tech Support for further information on upgrading your Modem/Router.

 

Apple Users Only: If using the Safari browser and you experience the "Page unavailable" time out error, and do not have a modem of the type listed above, please ensure that plug-ins are enabled. To verify this, open the Safari browser and go to Preferences.

 

Recommended operating systems

Windows® 2000, Windows® XP, Windows® Vista or Windows® 7

Mac® OS X

 

Recommended browsers and settings

The following browsers are supported:

 

For Windows PCs

  • Internet ExplorerTM v7.0
  • Internet ExplorerTM v8.0
  • Internet ExplorerTM v9.0
  • Firefox® 3.x
  • Firefox® 4.x
 

 

For Apple Macintosh

  • SafariTM 3.1.1

 

Below are some of the required settings for the supported browsers:

  • JavaScript must be enabled for Internet Banking to work correctly
  • Secure Socket Layer (SSL) (preferable 2 and 3) must be enabled
  • Some help and message functions make use of pop-ups, however all functional parts of the site (such as transfers and payments) will work with the pop-up feature disabled
  • Cookies must be enabled for you to access Internet Banking and Mobile Banking

 

The suggested settings are designed to optimise the performance of your BOQ Internet Banking session only.  It is your responsibility to ensure that changing your settings will not affect any other software or functions on your computer before you make any changes.

 

Please note, if you choose to use a browser version other than those listed above you may experience system difficulties or security issues as a result.  To download a browser suitable for use with BOQ Internet Banking, please follow the links below:
 

 

For Windows PC's

Internet Explorer™ 

Firefox® 

 

For Apple Macintosh

Safari™ 

 

Key factors

 for fast Internet Banking access

BOQ aims to offer a fast and high-quality service on our home page and especially to users of BOQ Internet Banking. The speed of access to our services depends on a number of factors.  These factors are:

 

 

 

Our systems
BOQ's powerful and fast web servers ensure fast access to our services. Nevertheless, delays may occur, considering that demand for BOQ Internet Banking is particularly high at certain times of the day.  BOQ's Internet Banking is most frequently used between 9:00 am and 3:00 pm. Transmission of encrypted pages (https://) used in BOQ Internet Banking (for security reasons), is generally slower than transmission of unencrypted information. Customers with low-bandwidth Internet access are particularly affected by this. If you have low-bandwidth, we recommend you do your Internet Banking whenever possible during times of lower utilisation, which has the advantage of faster response times.

 

 

Your Internet access
The speed at which your computer links up to the Internet depends on factors such as:

  • the choice of your Internet Service Provider (ISP)
  • the type and technology of your Internet access
  • the speed of your computer
  • your operating system and web browser.

 

With Internet access via a telephone line, the quality of this line is a decisive factor. A wide choice of types of access and technologies are available which make differing transmission rates possible (e.g. an analog modem, ISDN, ADSL, a cable Internet connection, a non-switched line or a mobile phone).  Cable Internet connections and non-switched lines are rated as very fast, while analog modems and mobile phones are considered relatively slow.

 

Your computer
An important factor in the overall speed are the features of your computer system. Please refer to Recommended minimum computer hardware, Recommended operating systems and Recommended browsers and settings.

 

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Products issued by Bank of Queensland Limited ABN 32 009 656 740 AFSL 244616. This website contains general advice.  This advice has been prepared without taking account of your objectives, financial situation or needs.  You should consider the appropriateness of any advice before acting on it.  You should obtain and consider the relevant Product Disclosure Statement, terms and conditions, Financial Services Guide and Guide to Fees and Charges for the product before making any decision about whether to acquire or continue to hold it.  You can obtain a copy of those documents from any Bank of Queensland branch.