General

Why can't I view documents such as the Financial Services Guide?

These documents are saved as Adobe PDF files, you will require Adobe Acrobat Reader to view them.  Adobe Acrobat Reader is free to download from here.  If you already have Adobe Reader and are still having a problem viewing the document, it may be because you have an older version of Adobe Reader.

 

How long will the online application take to complete?

The following table illustrates the approximate time to complete the online application per product range:

 

Product 

Approximate Time 

Credit Cards

20 minutes

Reverse Charges Account ™

10 minutes

Unsecured Personal Loan

20 minutes

WebSavings AccountTM 10 minutes

 

These timings assume you have all the necessary information on hand.

 

How long will it take for the bank to process my application and notify me?

The following table illustrates the approximate time required for the bank to process your application:

 

Product 

Approximate Time 

Credit Cards

You will be notified of the fate of your application within 2 bank business days of submission of the electronic application

Reserve Charges Account™

WebSavings AccountTM

Unsecured Personal Loan

 

Note: If your application for a Credit Card or Unsecured Personal Loan is approved, the approval is conditional upon your nominated branch receiving the required documentation and confirmation of your employment.

 

What documents do I require?

The required documentation is dependant upon whether or not you are an existing Bank of Queensland customer and also the product being applied for.

 

The table below identifies the required documents:

 

Product 

New BoQ Customer 

Existing BoQ Customer 

Credit Card

  • Online Applications - Authority
  • Proof of Income
  • Customer Identification Requirements to be completed in your nominated branch
 
  • Online Applications - Authority
  • Proof of Income
 

Unsecured Personal Loan

  • Online Applications - Authority
  • Proof of Income
  • Customer Identification Requirements to be completed in your nominated branch during review of the letter of offer
  • Rates notice for any real estate assets
  • Last 6 months of loan statements for any existing loans
  • Signed lease agreement or real estate agent's statement if rental income declared   
 
  • Online Applications - Authority
  • Privacy and Consent
  • Proof of Income
  • Rates notice for any real estate assets
  • Last 6 months of loan statements for any existing loans
  • Signed lease agreement or real estate agent's statement if rental income declared 
 

Reverse Charges Account™ 

  • Online Applications - Authority
  • If Customer Identification Requirements not completed in a branch then a Certified Copies form must be completed
 
  • Online Applications - Authority

 

WebSavings AccountTM Online Applications - Authority
  • If Customer Identification Requirements  not completed in a branch then a Certified Copies form must be completed
 
  • Online Applications - Authority
 

Please Note:

All applications which have two parties (i.e. joint application or additional card holder), if one of the parties is not an existing BOQ customer the application process will be treated as if both parties are new Bank of Queensland customers.

 

What can I use as proof of income?

Please submit your last two original payslips.  If you have been with your current employer for less than two years we require the two payslips from your current employer and the name and address of your previous employer.  If you are starting a new job, we require two payslips from your previous employer and a copy of the employment contract with your new employer.

 

We currently only accept Online Applications for lending products (i.e. Credit cards and Unsecured Personal Loans) for PAYG employees i.e. not from self employed applicants.

 

How do I transfer my accounts over from another bank?

There are a couple of ways you can transfer regular payments to your BOQ account or Credit Card, you can contact the company submitting the payment directly and provide them with your new BSB and account number or card number details or alternatively you can use the template letter created by BOQ and send this to the company. The sample letter contains your old and new payment details.

 

Why do you need my drivers' licence number?

Your driver's licence number helps us identify you.

 

If your question was not answered by this FAQ please contact our Customer Contact Centre on 1300 55 72 72.