General

 

• Why can't I view documents such as the Financial Services Guide?
• How long will the online application take to complete?
• How long will it take for the bank to process my application and notify me?
• What documents do I require?
• What can I use as proof of income?
• How do I transfer my accounts over from another bank?
• Why do you need my drivers' licence number?

 

Why can't I view documents such as the Financial Services Guide?

These documents are saved as Adobe PDF files, you will require Adobe Acrobat Reader to view them.  Adobe Acrobat Reader is free to download from here.  If you already have Adobe Reader and are still having a problem viewing the document, it may be because you have an older version of Adobe Reader.

 

How long will the online application take to complete?

The following table illustrates the approximate time to complete the online application per product range:

 

 

 

 

 

 

 

 

 

 

These timings assume you have all the necessary information on hand.

 

How long will it take for the bank to process my application and notify me?

The following table illustrates the approximate time required for the bank to process your application:

 

Product	Approximate Time
Credit Cards	You will be notified of the fate of your application within 2 bank business days of submission of the electronic application
Reserve Charges Account™
WebSavings AccountTM
Unsecured Personal Loan

Note: If your application for a Credit Card or Unsecured Personal Loan is approved, the approval is conditional upon your nominated branch receiving the required documentation and confirmation of your employment.

 

What documents do I require?

The required documentation is dependant upon whether or not you are an existing Bank of Queensland customer and also the product being applied for.

 

The table below identifies the required documents:

 

Product	New BoQ Customer	Existing BoQ Customer
Credit Card	Online Applications - Authority Proof of Income Customer Identification Requirements to be completed in your nominated branch	Online Applications - Authority Proof of Income
Unsecured Personal Loan	Online Applications - Authority Proof of Income Customer Identification Requirements to be completed in your nominated branch during review of the letter of offer Rates notice for any real estate assets Last 6 months of loan statements for any existing loans Signed lease agreement or real estate agent's statement if rental income declared	Online Applications - Authority Privacy and Consent Proof of Income Rates notice for any real estate assets Last 6 months of loan statements for any existing loans Signed lease agreement or real estate agent's statement if rental income declared
Reverse Charges Account™	Online Applications - Authority If Customer Identification Requirements not completed in a branch then a Certified Copies form must be completed	Online Applications - Authority
WebSavings AccountTM	Online Applications - Authority If Customer Identification Requirements  not completed in a branch then a Certified Copies form must be completed	Online Applications - Authority

Please Note:

All applications which have two parties (i.e. joint application or additional card holder), if one of the parties is not an existing BOQ customer the application process will be treated as if both parties are new Bank of Queensland customers.

 

What can I use as proof of income?

Please submit your last two original payslips.  If you have been with your current employer for less than two years we require the two payslips from your current employer and the name and address of your previous employer.  If you are starting a new job, we require two payslips from your previous employer and a copy of the employment contract with your new employer.

 

We currently only accept Online Applications for lending products (i.e. Credit cards and Unsecured Personal Loans) for PAYG employees i.e. not from self employed applicants.

 

How do I transfer my accounts over from another bank?

The Bank of Queensland changemybank.com.au service can assist you with moving the regular payments and debits from an old account into you new Bank of Queensland account. The system generates authorisation letters for you to print and send to these companies allowing you to make sure that these payments are changed over.  You can also generate letters requesting your old bank to close your previous account.  The services allows you to print a record of these contacts for your future use.

 

Why do you need my drivers' licence number?

Your driver's licence number helps us identify you.

 

 

If your question was not answered by this FAQ please contact our Customer Contact Centre on 1300 55 72 72.