How to be sure you're dealing with us
Please follow this advice to be sure you are always dealing with us:
- always access Internet Banking by typing www.boq.com.au into your web browser, never by following a link.
- always ignore any email or other communication to the contrary.
- we will never contact you with an invitation to visit our website or ask you to disclose your CAN and PAC.
There have been cases where hackers have sent communications to customers that appear real, even carrying the logo of the financial institution but are actually forged. By doing this the hackers trick customers into disclosing their CAN and PAC details.
To be certain you are dealing with the Bank of Queensland double-click on the padlock displayed at the bottom of your browser window and a certificate (refer to the example below) will be displayed. When viewing our online Banking certificate always ensure that:
- it has been ‘issued to’ www.boq.com.au
- the 'issued by' section refers to www.verisign.com
- the date specified is within a valid date range
This shows that you are dealing with the Bank of Queensland and that your CAN and PAC will be secure as they cross the Internet. If the certificate details differ from this, do not login as you may not be connecting directly to the Bank of Queensland’s website. If you encounter this problem, please contact us immediately.
Note: If you are using Microsoft Internet Explorer 7 instead of the padlock being at the bottom right of the screen as in previous versions of Internet Explorer, it's now at the top right immediately after the address bar and just before the Refresh button when you are on a secure web page.
Products issued by Bank of Queensland Limited ABN 32 009 656 740 AFSL 244616. This website contains general advice. This advice has been prepared without taking account of your objectives, financial situation or needs. You should consider the appropriateness of any advice before acting on it. You should obtain and consider the relevant Product Disclosure Statement, terms and conditions, Financial Services Guide and Guide to Fees and Charges for the product before making any decision about whether to acquire or continue to hold it. You can obtain a copy of those documents from any Bank of Queensland branch.