Frequently asked questions: Other Card Functions

 

 

How do I access Other Card Functions?

If you have a BOQ credit card, you can access the new facility from the Account Details page by simply selecting your nominated credit card then pressing the Other Card functions button.

 

Is access to Other Card Functions secure?

The new facility uses the same security measures as Internet Banking. Every time a user selects Other Card Functions the user will be authenticated before progressing. This will provide two different levels of security for entry.

 

Do I need to use a token for Other Card Functions?

No facility in Other Card Functions will require the use of a token.

 

If I ask for my statements to be suppressed (from printing) can I still see them in Internet banking?

No. If you ask for your statements to be suppressed, they won’t be available for viewing (as they were never created).

 

I haven’t used my account for awhile, do I still get a statement?

If your account has no activity or the balance is less than $5 (debit or credit) then a statement will only be issued every 6 months or until this changes.

 

On the View Statements screen why can't I see the credit card statement period drop-down box?

This is due to you using the Internet Explorer 6 browser which is an unsupported browser of the BOQ Internet Banking facility.  To fix this issue you will need to upgrade your Internet Explorer browser, by clicking here. 

 

Why can’t I perform a cash advance when I have available funds?

On your Credit Card the cash advance limit is the same as your credit limit, over-payments are excluded and not available for cash advance. If you decide to over-pay your card the additional funds over your credit limit will not be available as a cash advance but are available to use for purchases. When the available balance is less than the credit limit then the maximum cash advance is determined by the lower of the available balance or the credit limit less any cash advances.

 

The above applies to all cash advances via both Internet banking and ATM’s.

 

Below are a number of examples to help with your understanding:

 

Example One:

$1000 credit limit, $5000 paid into account, $500 purchases:

Available balance = $5500 (1000+5000-500) Cash Available = $1000 ($1000 limit).

 

Example Two:

$1000 credit limit, $5000 paid into account, $500 purchases, $500 cash advances:

Available balance = $5000 (1000+5000-500-500) Cash Available = $500 ($1000 limit less $500 cash advances).

 

Example Three:

$1000 credit limit, $500 paid into account, $700 purchases, $300 cash advances:

Available balance = $500 (1000+500-700-300) Cash Available = $500 (In this example, the Cash Available is the lower of (a) Available Balance $500 and (b) $1000 limit less $300 cash advances = $700.

 

Example Four:

$1000 credit limit, $500 paid into account, $300 purchases, $700 cash advances:

Available balance = $500 (1000+500-300-700) Cash Available = $300 (In this example, the Cash Available is the lower of (a) Available Balance $500 and (b) $1000 limit less $700 cash advances =$300.

 

 

If your question was not answered by this FAQ or you have other questions regarding our Internet Banking, please contact our Customer Contact Centre on 1300 55 72 72 (+617 3336 2420 if you are calling from outside Australia) or send us an email.