Providing secure banking is important to us at the Bank of Queensland.


It is also important for you to be aware of the risks of not keeping your banking information secure. If your banking information falls into the wrong hands, you are at risk of someone gaining unlawful access to your account, or even identity theft.


You can avoid this by taking a few simple precautions and keeping your information safe.


Card security

Find out how, by taking a few simple precautions, you can minimise the chance of your Account Access Card going missing or worse, someone using it unlawfully.


Code security

Anyone who has your card and PIN (Personal Identification Number) or Customer Access Number (CAN) and Personal Access Code (PAC) can make transactions on your accounts. Find out what to do to prevent this happening.


Internet banking security

There has been significant activity recently surrounding the theft of Customer Access Numbers (CAN) and Personal Access Codes (PAC) from customers of other financial institutions. Find out ways to prevent this happening to you.