A. BOQ complies with the Corporations Legislation Amendment (Simpler Regulatory System) Act 2007 and our website is now the default method for making our Annual Report available to shareholders. Hard copy Annual Reports will only be sent to shareholders who elect to receive one by visiting our registry website www.computershare.com.au/easyupdate/boq (or by phoning Computershare on 1800 779 639). All reports can be viewed and downloaded by accessing the Annual Report section of this website.

We also encourage shareholders to elect to receive all shareholder communications from BOQ via email. Electronic shareholder communication offers considerable benefits for both shareholders and BOQ - shareholders receive prompt information via convenient and secure electronic delivery, there are significant cost savings and the Bank’s communications are environmentally friendly.

You can elect to receive e-communications, as well as amend other details of your BOQ shareholding, by visiting the Computershare website www.computershare.com.au and following the instructions in the attached Amending shareholder communications options online document (PDF 568 kb).

Q3. How do I change my address on the Share Register?

A. There are a few options. If your shares are held on the Issuer Sponsored sub-register and you hold the shares in your name only you can contact the Bank’s Share Registry, Computershare. You will be required to quote your Shareholder Reference Number (“SRN”) and confirm your registered name and old address (refer to Q1 for Computershare’s contact details).

For Broker Sponsored holders (shares held on the CHESS sub-register), you will need to contact your sponsoring broker of the change in writing.

Alternatively you can also update your address and other details of your BOQ shareholding by visiting the Computershare website, www.computershare.com.au and following the instructions in the attached Accessing your BOQ shareholding online document (PDF 564 kb).

Q4. Does Bank of Queensland have a Dividend Reinvestment Plan (“DRP”)?

A. Yes.The Bank has a DRP available to holders of Ordinary Fully Paid Shares. Shares are issued at a discount of 2.5% on the weighted average sale price of the Bank’s shares. For further details the terms and conditions can be viewed on this website under Dividend Payment Options.

To obtain a hard copy application form, the DRP terms and conditions booklet and the Amendment of the BOQ Dividend Reinvestment Plan letter to Bank of Queensland shareholders dated 26 November 2007 (PDF 124kb) please contact the Bank’s Share Registry. To sign up for the DRP, please sign the form as directed and return to Computershare Investor Services (refer to Q1 for Computershare’s contact details).

Alternatively, you can also register for the DRP and update other details of your BOQ shareholding by visiting the Computershare website, www.computershare.com.au, and following the instructions in the Accessing your BOQ shareholding and registering for DRP online document (PDF 804 kb).

Q5. How do I advise/change my direct credit details?

A. There are a few options. You can contact the Bank’s Share Registry, Computershare, to obtain a direct credit application form. Please sign as directed and return to Computershare Investor Services (refer to Q1 for Computershare’s contact details).

Alternatively, you can also update your direct credit and other details of your BOQ shareholding by visiting the Computershare website, www.computershare.com.au, and following the instructions in the attached Accessing your shareholding online document (PDF 564 kb).

Q6. Do I need to quote my Tax File Number (“TFN”) or Australian Business Number (“ABN”)?

A. You are not obliged to quote your TFN or ABN, however tax may be deducted from unfranked portions of payments at the highest marginal rate. To obtain a form to advise your details, either contact the Bank’s Share Registry, Computershare, or download form from the Computershare site. Please sign as directed and return to Computershare Investor Services (refer to Q1 for Computershare’s contact details).

Alternatively, you can also update your TFN and ABN, as well as other details of your BOQ shareholding, by visiting the Computershare website, www.computershare.com.au, and following the instructions in the attached Accessing your shareholding online document (PDF 564 kb).

Q7. How can I obtain information and terms and conditions of my Preference Shares?

A. Terms and conditions can be viewed on this website under the Preference Shares web page for BOQ's Reset Preference Shares (RePS), Series 1 Reset Preferences (SIRPS) and Perpetual Equity Preference Shares (PEPS).

Q8. How can I purchase and sell Bank of Queensland shares?

A. You will need to contact a licensed stockbroker to trade in the Bank’s shares.

Q9. Does Bank of Queensland offer shareholders discounts on bank accounts?

A. Yes if you have 500 or more Ordinary Fully Paid Shares you are entitled to various benefits offered by the Bank. Further details of Shareholder Benefits can be viewed on this website.