Q1. Who is BOQ’s share registry?
Q2. Why did the Bank change share registries?
Q3. I do not wish to receive an Annual Report, what do I need to do?
Q4. How do I change my address on the share register?
Q5. Does BOQ have a Dividend Reinvestment Plan?
Q6. How do I advise/change my direct credit details?
Q7. Do I need to quote my Tax File Number (“TFN”) or Australian Business Number (“ABN”)?
Q8. How can I obtain the terms and conditions of my Preference Shares?
Q9. How can I purchase and sell BOQ shares?
Q10. Does BOQ offer Shareholders discounts on bank accounts?
Q1. Who is BOQ’s share registry?
A. Our register is managed by Link Market Services Limited. Link's contact details are:
Street or Postal
Level 12 Locked Bag A14
680 George Street Sydney South NSW 1235
Sydney NSW 2000
Enquiries within Australia: 1800 779 639
Enquiries outside of Australia: 61 2 8280 7626
Facsimile: 61 2 9287 0303
Website: www.linkmarketservices.com.au
Q2. Why did the Bank change share registries?
A. The Bank continually reviews the service shareholders receive and compares costs charged by the registries. After a recent review and tender process, Link Market Services were determined to be the best provider at this time for the Bank's share registry services.
Q3. I do not wish to receive an Annual Report, what do I need to do?
A. BOQ complies with the Corporations Legislation Amendment (Simpler Regulatory System) Act 2007 and our website is now the default method for making our Annual Report available to shareholders. Hard copy Annual Reports will only be sent to shareholders who elect to receive one by logging in to update their Annual Report preferences (or by phoning Link Market Services on 1800 779 639). All reports can be viewed and downloaded by accessing the Annual Report section of this website.
We also encourage shareholders to elect to receive all shareholder communications from BOQ via email. Electronic shareholder communication offers considerable benefits for both shareholders and BOQ - shareholders receive prompt information via convenient and secure electronic delivery, there are significant cost savings and the Bank’s communications are environmentally friendly.
You can login to elect to receive e-communications and amend other details of your BOQ shareholding.
Q4. How do I change my address on the share register?
A. There are a few options. If your shares are held on the Issuer Sponsored sub-register and you hold the shares in your name, only you can login, or fill in and return the Change of Address form, to update your address. Alternatively Issuer Sponsored shareholders can request a form by calling the share registry on 1800 779 639.
For Broker Sponsored holders (shares held on the CHESS sub-register), you will need to advise your sponsoring broker in writing of the change.
Q5. Does BOQ have a Dividend Reinvestment Plan (DRP)?
A. Yes. The Bank has a DRP available to eligible holders of Ordinary Fully Paid shares. Shares are issued at a discount of 2.5% on the arithmetic average of the daily volume weighted average price. Further details can be viewed on this Dividends page of this website.
Request a DRP election form by calling the share registry on 1800 779 639.
Q6. How do I advise/change my direct credit details?
A. There are a few options. You can contact the Bank’s share registry or download and return a Direct Credit form.
Alternatively, you can login to update your direct credit and other details of your BOQ shareholding online.
Q7. Do I need to quote my Tax File Number (TFN) or Australian Business Number (ABN)?
A. You are not obliged to quote your TFN or ABN, however tax may be deducted from unfranked portions of payments at the highest marginal rate. To obtain a form to advise your details, either contact the Bank’s share registry or download a form here.
Q8. How can I obtain the terms and conditions of my Preference Shares?
A. Terms and conditions can be viewed on this website under the Preference shares web page for BOQ's Reset Preference Shares (RePS) and Perpetual Equity Preference Shares (PEPS).
Q9. How can I purchase and sell BOQ shares?
A. The only way to sell your shares is through the Australian Securities Exchange (ASX) using a broker. In case you don't have your own broker, the ASX website contains useful information on brokers and comprehensive lists to help you choose the one that best suits your needs. The ASX webpage on Choosing a Broker may be useful.
Q10. Does BOQ offer shareholder benefits?
A. Yes if you have 500 or more Ordinary Fully Paid shares you are entitled to various benefits offered by the Bank. Further details of Shareholder Benefits can be viewed on this website.