Shareholder FAQs

Q1.    Who is BOQ’s share registry? 

Q2.    I do not wish to receive an Annual Report, what do I need to do? 

Q3.    How do I change my address on the share register? 

Q4.    Does BOQ have a Dividend Reinvestment Plan? 

Q5.    How do I advise/change my direct credit details? 

Q6.    Do I need to quote my Tax File Number (“TFN”) or Australian Business Number (“ABN”)? 

Q7.    How can I obtain the terms and conditions of my Preference Shares? 

Q8.    How can I purchase and sell BOQ shares? 

Q9.    Does BOQ offer Shareholders discounts on bank accounts? 

Q10.  Are there any tax implications with owning BOQ shares? 

 

 

 

Q1. Who is BOQ’s share registry? 

A. Our register is managed by Link Market Services Limited. Link's contact details are:

 

StreetPostal
Level 12Locked Bag A14
680 George StreetSydney South NSW 1235
Sydney South NSW 2000

 

Enquiries within Australia:  1800 779 639

Enquiries outside of Australia: +61 1800 779 639

Facsimile: 61 2 9287 0303

Website: www.linkmarketservices.com.au 

 

Q2. I do not wish to receive an Annual Report, what do I need to do? 

A. BOQ complies with the Corporations Legislation Amendment (Simpler Regulatory System) Act 2007 and our website is now the default method for making our Annual Report available to shareholders. Hard copy Annual Reports will only be sent to shareholders who elect to receive one by logging in to update their Annual Report preferences (or by phoning Link Market Services on 1800 779 639). All reports can be viewed and downloaded by accessing the Annual Report section of this website.

 

We also encourage shareholders to elect to receive all shareholder communications from BOQ via email. Electronic shareholder communication offers considerable benefits for both shareholders and BOQ - shareholders receive prompt information via convenient and secure electronic delivery, there are significant cost savings and the Bank’s communications are environmentally friendly.

 

You can login to elect to receive e-communications and amend other details of your BOQ shareholding.

 

Q3. How do I change my address on the share register? 

A. There are a few options. If your shares are held on the Issuer Sponsored sub-register and you hold the shares in your name, only you can login, or fill in and return the Change of Address form available on the share registry website, to update your address. Alternatively Issuer Sponsored shareholders can request a form by calling the share registry on 1800 779 639.

 

For Broker Sponsored holders (shares held on the CHESS sub-register), you will need to advise your sponsoring broker in writing of the change.

 

Q4. Does BOQ have a Dividend Reinvestment Plan (DRP)? 

A. Yes. The Bank has a DRP available to eligible holders of Ordinary Fully Paid shares. Shares are issued at a discount of 1.5% on the arithmetic average of the daily volume weighted average price. Further details can be viewed on this Dividends page of this website.

 

Request a DRP election form by calling the share registry on 1800 779 639.

 

Q5. How do I advise/change my direct credit details? 

A. There are a few options. You can contact the Bank’s share registry on 1800 779 639 or download and return a Direct Credit form from the share registry's website

 

Alternatively, you can login to update your direct credit and other details of your BOQ shareholding online.

 

Q6. Do I need to quote my Tax File Number (TFN) or Australian Business Number (ABN)? 

A. You are not obliged to quote your TFN or ABN, however tax may be deducted from unfranked portions of payments at the highest marginal rate. To obtain a form to advise your details, either contact the Bank’s share registry on 1800 779 639 or download and return the TFN or ABN Notification form from the share registry's website.

 

Q7. How can I obtain the terms and conditions of my Preference Shares? 

A. Terms and conditions can be viewed on this website under the Preference shares web page for BOQ's Reset Preference Shares (RePS) and Perpetual Equity Preference Shares (PEPS).

  

Q8. How can I purchase and sell BOQ shares? 

A. The only way to sell your shares is through the Australian Securities Exchange (ASX) using a broker. In case you don't have your own broker, the ASX website contains useful information on brokers and comprehensive lists to help you choose the one that best suits your needs. The ASX webpage on Choosing a Broker may be useful.

 

Q9. Does BOQ offer shareholder benefits? 

A. Yes if you have 500 or more Ordinary Fully Paid shares you are entitled to various benefits offered by the Bank. Further details of Shareholder Benefits can be viewed on this website.

 

Q10. Are there any tax implications with owning BOQ shares? 

A. The Australian Tax Office (ATO) has important information listed on their Tax Tips for Shareholders webpage.

 

It is recommended that shareholders obtain independent advice if they are in any doubt as to tax implications relating to their BOQ holding. A list of authorised tax agents can be viewed on the ATO website.

 

For Home Building Society shareholders who acquired BOQ shares through the 2007 merger, more information is available on our tax information page.