Terms and conditions

Fees and charges

You can find out about our fees and charges for personal and business banking services by viewing these booklets:

• Personal Banking Guide to Fees and Charges  (254kb)
• Addendum to Personal Banking Guide to Fees and Charges (17kb)
• Business Banking Guide to Fees and Charges (300kb)
• Addendum to Business Banking Guide to Fees and Charges  (22kb)

Personal Banking terms and conditions

• Deposit Products Terms and Conditions  (PDF 505kb)
• Addendum to Deposit Products Terms and Conditions (PDF 24kb)
• Personal Lending Supplementary Terms and Conditions  (PDF 607kb)
• Addendum to Personal Lending Supplementary Terms Conditions (PDF 8kb)
• Bank of Queensland Bonds Product Disclosure Statement (PDF 532kb)
• Cash Passport terms and conditions (PDF 215kb)

Credit Card terms and conditions

• Credit card services and benefits guide (PDF 505kb) 
• Credit card fees and charges guide (PDF 217kb)
• Your guide to understanding interest (PDF 98kb)
• Credit card protection Product Disclosure Statement (PDF 208kb)
• Credit card terms and conditions (PDF 344kb)
• Blue card Description of insurance cover (PDF 239kb)
• Gold card Description of insurance cover (PDF 334kb)
• Platinum card Description of insurance cover (PDF 344kb)
• QRewards terms and conditions (PDF 299kb)
• Non Cash Payment Facilities terms and conditions (PDF 355kb)

Business Banking terms and conditions

• Business Transaction and Investment Accounts Terms and Conditions (PDF 1525kb)
• Addendum to Business Transaction and Investment Accounts Terms and Conditions (PDF 37kb)
• Business Visa Debit Transit Accident Insurance and Unauthorised Transactions Insurance Terms and Conditions (PDF 55kb)
• Business Lending Supplementary Terms and Conditions  (PDF 316kb)
• Addendum to Business Lending Supplementary Terms Conditions (PDF 8kb) 
• Merchant Facilities Terms and Conditions (PDF 193kb)

Electronic Banking Terms and Conditions

• Electronic Banking Terms and Conditions (PDF 204kb)

Government Guarantee Terms and Conditions

• Government Guarantee Wholesale Funding - Supplementary Product Disclosure Statement 
• Government Deposit Guarantee - Terms and Conditions and Supplementary Product Disclosure Statement

Non-Bank of Queensland customers' terms and conditions

• Terms and conditions for non-Bank of Queensland customers. (PDF 173kb) 

Code of Banking Practice

Bank of Queensland subscribes to the Code of Banking Practice. This Code regulates how we deal with our customers. For detailed information on the Code you can download:

• Code of Banking Practice (PDF 92kb)

Additional information

Additional information is also available through:

• Australian Bankers Association 
• Family Law Court Guidelines (PDF 63kb)

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