Terms and conditions


BOQ Financial Services Guide

These guides contain information about the financial services we provide, it covers the commission’s staff may receive and the Bank’s internal and external dispute resolution process.


Fees and charges

You can find out about our fees and charges for personal and business banking services by viewing these booklets: 



Personal Banking terms and conditions


Credit Card terms and conditions


Insurance terms and conditions


Business Banking terms and conditions


Electronic Banking Terms and Conditions


Government Guarantee Terms and Conditions


Non-Bank of Queensland Customer Terms and Conditions


Code of Banking Practice

Bank of Queensland subscribes to the Code of Banking Practice. This Code regulates how we deal with our customers. For detailed information on the Code you can download:


BOQ Credit Guides


Additional information

Additional information is also available through: 

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