General Services - Guide to Fees and Charges

Account Access Cards

Replacement Card Fee

 

Charged whenever a lost or stolen account access card is replaced. 

 $10.00 each card

Accounts closed by the Bank

Each account closed. Other fees may apply for funds disbursement. 

 $10.00

Bank Cheque Fee

  • Each cheque issued 

 $7.50

  • Each cheque repurchased 

 $15.00

  • Each replacement cheque issued 

 $25.00

Bank@Post Inward Dishonour Fee
This is not a Bank Fee. This is a fee charged by Bank@Post directly to your account on the day where a cheque deposited to your account through Bank@Post is dishonoured.
Each item dishonoured

$18.78

Bills for Collection - Local

  • Outward (all items) 

 $20.00

  • Inward (all items) 

 $8.00

  • Accounts transferred from other Australian financial institutions 

 Free

  • Accounts transferred to other Australian financial institutions 

 $10.00

  • Collection of lottery tickets etc by mail 

 $15.00

  • By personal delivery 

 $60.00 each hour

minimum $20.00 (plus expenses)

BPAY Error Correction Fee

Payable when you request the Bank to correct an error you have made with a BPAY payment. 

 $30.00

Certificates

  • Certificate of account balance or interest paid/received

 $10.00 each

  • Audit certificate 

 $30.00 each

  • Other certificates (eg details of assets held) 

 $60.00 each hour

(minimum $30.00)

Cheque Books
Each cheque book ordered

Free

Customs Duty, Sales Tax

Payments on behalf of customers
  • Acceptance of authority to Bank 

 $20.00

  • Each payment 

 $5.00

(plus Bank Cheque fee)

Counter Cheques

Each cheque issued 

 $0.20

Default Fees

Notices Issued

 

Fees are charged when a notice is issued because your account is in default.

  • Demand Notice Fee 

 $10.00

  • Power of Sale Notice Fee 
  • Notice Requiring Vacant Possession Fee 
  • Notice to Tenant Requiring Vacant Possession Fee 
Call Fee
Charged whenever we visit you after a default has occurred. 

 $50.00

Mortgagee Sale Fee

Charged for each property we hold as security for a loan facility where the Bank commences mortgagee sale procedures (whether or not a sale is completed). 

 $400.00

Deposit Books

Each bound Duplicate or Triplicate book. 

 $4.00

Dishonour Fees

Outward

Charged to your account on the day when any drawing on your account (cheque, direct debit, transfer order, Credit Card Saver transfer) is dishonoured due to lack of available funds, irregularity of drawing or stop payment request. 

  • Each item dishonoured 

 $40.00

Dormant Account Fee

Charged when an account has been inoperative for 2 years or more. 

 $1.50 each month

Overdrawn Fee

Charged to your account on the day where drawings are paid by the Bank and the account subsequently becomes overdrawn without prior approved arrangements, or where an approved overdraft limit is exceeded.
  • Each item paid, up to a maximum of 3 items per day

$30.00

Pay Envelopes

Each 100 envelopes

$5.00

Photocopies

Each page, excluding statements

$0.20

Special Answers on Cheques

  • Through the Australian Payments Clearing system by mail, telephone or facsimile

$15.00

  • By personal delivery

$60.00 each hour

minimum $20.00 (plus expenses)

Statements

  • Duplicate statement - each statement1

$3.00

  • Statement ordered at a branch - each statement1

$3.00

  • Statement ordered through Internet Banking1

Free

  • Statement fee - for issues other than monthly, quarterly or half-yearly1

$1.00

  • Statement sent to oversees address - each statement1

$5.00

  • Repeat of previously issued statement - each statement2

$6.00 or $60.00 each hour

  • Faxed statement - each statement2

 

Other statement fees may also apply

$2.25

  • Transaction list issued at a branch - each list2

$2.00

1 These fees will be charged to your account monthly on the last day of the month or on the date you close your account.

 

2 These fees are charged to your account on the day you request this service.

Stop Payments

  • Issued cheques

 

The total of this fee will be charged to your account monthly on the last day of each month or on the date your account is closed.

$5.00

  • Direct Debits

$30.00

Telegraphic Transfers - Within Australia

Other financial institutions involved in the transfer may deduct additional fees.
  • Outward
  • Inward

$30.00

$10.00

Transfer Fees to accounts at another Australian Financial Institution

  • Periodical Transfer Fee - each payment
  • Bank Transfer Fee (staff assisted) - each payment

$3.50

$5.00

Transfer Fees to accounts at Bank of Queensland

  • Periodical Transfer Fee - each payment

 

Excludes payments made via Internet Banking and EasyPhone Banking

Free

Unclaimed Funds Fee

Charged when an account has been inoperative for 7 years or more as at 31 December.

$30.00

Vouchers and other records for searching

  • Location and photocopying - each search

$12.00

  • General Search of Records

$60.00 each hour

minimum $20.00

  • Privacy Act - access request

$66.00 each hour

(GST inclusive)

  • Direct Debit validation search enquiry

$30.00

Withdrawal on other Australian financial institutions

  • Under letter of credit

 

  • Other Australian financial institution savings account withdrawals

0.5% of AUD value

minimum $2.00

 

$6.50

  

 

SAFE CUSTODY SERVICES

Night Safe

  • Security Deposit - each wallet

 $50.00

  • Half-yearly Fee - first wallet 

 $75.00

  • Half-yearly Free - each additional wallet 

 $40.00

  • Temporary issue of wallet for less than one (1) month or part thereof (per wallet each month) 

 $30.00

Safe Custody

Envelope (annual fee)
  • 406mm x 152mm 
  • 308mm x 254mm

 $10.00

$20.00

Boxes (annual fee)
  • First 8,000 cubic centimetres
  • Each additional 1,000 cubic centimetres
  • Postmasters' or others' locked bags and boxes - each lodgement 

 $30.00

$2.50

$10.00

Access Fee

  • Each inspection 

 $2.00

 

 

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