Verified by Visa is a new service that’s free and provides you with extra protection and security when you use your BOQ Visa Debit Card to purchase from participating online retailers. 

When shopping online with a Verified by Visa retailer, we will assess the security of the transaction and where we determine there is a potential risk, you will be requested to provide additional information to confirm the transaction is genuine. The questions we will ask will be personal information we hold about you.

BOQ will automatically enroll your card into the Verified by Visa service, so you don't need to register online or create specific passwords for the service.  This means you get the added security of knowing your card is being protected by Verified by Visa without the hassle of remembering or resetting passwords. 

When you make a purchase at a participating online retailer, you may notice a new page displays prior to the transaction completing.  This is your assurance that the transaction is being protected with Verified by Visa.

There are 3 new screens that will display when processing a Verified by Visa transaction depending on any additional authenticiation requirements for transaction to process.

Below is an example of a low risk transaction that will process as normal: