Complaints

We recognise that despite our best efforts sometimes things can go wrong. To help us respond to you as quickly as possible with minimum inconvenience to you, please ensure you provide us with all the relevant information.


Please note: Due to security and legal obligations Bank of Queensland staff are unable to change or provide specific account information via email. If you require this service please call our Customer Contact Centre on 1300 557272 7am and 7pm (AEST), seven days a week. If you are calling from overseas, please call +61 7 3336 2420.


Page 1 of 2


All fields are mandatory.


Summarise your complaint (what happened) in 200 words or less.
 
When did it happen or when did you first become aware of the problem?
 
Have you contacted your local branch or the Contact Centre / who did you speak to?
 
What was the outcome?
 
What do you consider to be a fair and reasonable outcome to your complaint?
 
What documentation do you have to support your complaint?