• Multi Payments

    Before your Multi Payment can be submitted for processing you will need to nominate:

    • the account the funds will be drawn from
    • the date the payment should occur. 

    Customers should be aware that Multi Payments made after 5.00pm may be processed on the next Business Day. 

    Future dated payments scheduled for a day that is not a Business Day may be processed on the next Business Day. A Business Day is any day on which banks in Melbourne or Sydney are able to effect settlement through Reserve Bank of Australia. 

    Multi Payments made from eligible Home Loan Accounts are regarded as redraws. Please note that loans are processed on a monthly basis. If you make your repayments on a weekly or fortnightly basis, those payments made each week or fortnight before the monthly due date of your loan will appear to be amounts available for redraw. You must take this into consideration when redrawing funds from your loan account and must ensure that you leave sufficient funds in your loan account to meet your next minimum monthly repayment.

    To process a Multi Payment:

    1. Navigate to the Multi Payment Details screen. Please note there are multiple methods of navigating to the Multi Payment Details screen based on which screen you are currently on.
    2. Multi Payment ID will be generated.
    3. Enter a Multi Payment Description.
    4. Choose a From account using the Select Account dropdown box. This is the account that the funds will be drawn from for this payment.
    5. Enter the Payment Date - this is the date the transaction will be processed and is a one-off date. It is not possible to request a recurring Multi Payment.
    6. If you nominate to receive an SMS notification about the processing of this payment, then click the Subscribe SMS Notification check box.
    7. Check the Total Payment Amount is correct - if this is wrong you will need to select Change and edit this payment.
    8. Click the Continue button.
  • Direct Debits

    Before your Direct Debit payment can be submitted for processing you will need to nominate:

    • the APCA Number to use
    • the account the funds will be credited to (this is the registered APCA account)
    • A contact name and number, and
    • the date the payment is to occur. 

    Customers should be aware that Direct Debits made after 3.00pm may be processed on the next Business Day. 

    Future dated payments scheduled for a day that is not a Business Day may be processed on the next Business Day. A Business Day is any day on which banks in Melbourne or Sydney are able to effect settlement through the Reserve Bank of Australia.


    To process a Direct Debit:

    1. Navigate to the Direct Debit Details screen. Please note their are multiple methods of navigating to the Direct Debit Details screen based on which screen you are currently on.

    2.  A Direct Debit ID will be generated

    3.  Enter a Direct Debit Description 

    4.  Select the APCA number which is to be used for this Direct Debit payment

    5.  Choose a To account using the Select To Account dropdown box. This is the account that you wish the funds to be credited to.  Note: this must be the account registered against the selected APCA number

    6.  Enter a Contact Name 

    7.  Enter a Phone number

    8.  Enter a Processing Payment On date – this is the date the transaction should be processed and is a one-off date.  It is not possible to request a recurring Direct Debit Payment.

    9.  Check the Total Amount is correct – if this is wrong you will need to edit the payment further or select the Cancel button

    10. Click on the Process Direct Debit button on the Direct Debit/Template Details screen

     

    Actions available:

    Button name  Button action 
    Process Multi Payment/Direct Debit  To submit the Multi Payment/Direct Debit for processing, or if required by your profile, submit this payment for authorisation
    Save Multi Payment/Direct Debit and Close  To apply the changes to the Multi Payment/Direct Debit and return to the previous screen
    Cancel  To Cancel the payment and return to the previous screen