If your Internet Banking profile has been set up with multiple Authorisers (similar to the use of multiple signatories for offline transactions), some requests and transactions may require further authorisation before they can be completed.
 
The Authorisation notification screen will alert you to the fact that your BPAY® payment is awaiting authorisation. This notification includes details of:

  • the number of authorisations required, and
  • names of the Authorised Users who can action this request.

Until authorisation is completed by the required number of Authorisers, this BPAY payment will not be processed.
 
If you are an Authoriser, any pending authorisations will appear in the notifications area on the Home menu. 

Actions available:

Button Action
Another BPAY Payment Return to the Enter BPAY Details screen and make another BPAY payment
Transfers & BPAY Close the Authorisation notification screen and return to the Transfers & BPAY menu

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