On the Enter International/RTGS Payment Details screen you can input all beneficiary/RTGS payee, currency and payment amount details to complete an International/RTGS Payment. 

 

  • To make an International Payment:

    The Enter International Payment Details screen appears after you have either clicked on the International Payment button, the Copy Payment button from the History tab or the Pay Beneficiary button from the Beneficiaries tab. 

    1. Select From Account - use the drop down box to choose the From account you wish to use to make the payment.  Please note only registered accounts can be used to complete an International Payment. If you select an unregistered account a pop-up box will display asking if you would like to register the account and if you then click on the Yes button you will be directed to the Account Registration Screen. 

    2. Your Details – after you have chosen the From account, your customer name, address and phone number recorded in our database will display.  If you need to make any changes to this information you will need to either visit a BOQ branch or call the BOQ Customer Contact Centre on 1300 55 72 72. 

    3. Select Beneficiary - use the drop down box to choose from your previously created beneficiaries OR select nothing from the list and click on the “Pay Other Beneficiary” button. If an existing beneficiary is chosen their details will pre-populate for all fields in the Beneficiary Details, Beneficiary Bank Details and Intermediary Details section. If you have chosen an existing beneficiary please check the details in all fields and then skip to step 14. Please note that if an International Payment has been completed with a beneficiary that has not been used before, this beneficiary will not appear in the beneficiary drop down box until the relevant International Payment has been approved by BOQ's processing system.  

    4. Enter Beneficiary Name - enter the personalised name that you have defined for the recipient of the funds. 

    5. Enter Beneficiary Address – enter the Home/Postal address of the beneficiary. 

    6. Enter Other Information -  this field can be used if the beneficiary's address is more than 3 lines in length. Please note, by clicking on the Add Lines button you can insert additional lines. 

    7. Select Country – use the drop down box to select the country where the beneficiary’s account is located. 

    8. Select Currency - this field will then automatically populate with the preferred currency of the selected country.  If you want to use a different currency to the preferred currency chosen, you can change the currency from the drop down box provided. Please note that the beneficiary's bank may not accept an International Payment from certain less common currencies, therefore if you are unsure about the currency to use you should check with your beneficiary. 

    9. National Code/Account Identifier Requirements – after you have selected the appropriate country from the drop down box, information on the country's National Code and Account Identifier requirements will display in a light grey text box. Please read the requirements carefully as it provides useful information when entering the National Code and Account Identifier. Below this box will be the fields where you are required to enter the details of the National Code and Account Identifiers. 

    10. Enter National Code - National Code types are used to identify the bank of the beneficiary. The most common National Code type is the BIC (Bank Identifier Code) also known as a SWIFT code. BIC is an alpha numeric code which is used to identify banks around the world. It is either 8 or 11 characters long, eg QBANAU4B.  Please note that BIC is not used by all countries and other National Code types do exist. You can obtain the BIC or other National Code from your beneficiary.  Please note if there is more than 1 type of National Code accepted by the country selected, you will be able to select one of the National Code types from a drop down box. 

    11. Enter Account Identifier - this is a unique identification number for the beneficiary’s bank account. The most common type of account identifier is the IBAN (International Bank Account Number). IBAN is an international standard for identifying bank accounts across national borders and used for many countries including the European Union, eg British IBAN: GB35MIDL40253432144670. Please note that IBAN is not used by all countries and other Account Identifiers do exist. You can obtain the IBAN or other Account Identifier from your beneficiary. 

    12. Show Bank Details – After you have entered the National Code and Account Identifier you can click on the Show Bank Details button to confirm the Bank Name and Bank Address of the beneficiary. Please note when the country selected is Japan you will need to enter the name of the bank in the Bank Name field. 

    13. Specify Intermediary Bank – When certain countries are selected (see step 7) the Specify Intermediary Bank button will display.  If you are required to use a specific intermediary bank click on the Specify Intermediary Bank button, otherwise ignore this button. When you click on the Specify Intermediary Bank button you can enter the Intermediary BIC code and then click on the Show Intermediary Details to view the Intermediary's Bank Name and Bank Address. 

    14. Enter Payment Amount - you can either enter the payment amount in Australian Dollars (AUD) or in the Foreign Currency previously selected.  Please note that the minimum amount that can be entered is 100 AUD or the equivalent in a foreign currency. 

    15. Enter Payment Reference - this can be used by the beneficiary to identify the payment eg Rent, Ticket Purchase. This label can be up to 33 characters long.

     

    It is your responsibility to ensure that all the beneficiary details you provide are correct or your payment may be unsuccessful or may be paid to an unintended account. 

    BOQ does not check that the beneficiary details you provide are correct (i.e. beneficiary name, National Code and Account Identifier match), and relies solely on the beneficiary details provided to process your transaction.

    Actions available:

    Button Action
    Continue To confirm the payment details entered and proceed with the payment
    Cancel To cancel the current payment and return to the International Menu
  • To make an RTGS Payment:

    The Enter RTGS Payment Details screen appears after you have either clicked on the RTGS Payment button, the Copy Payment button from the History tab or the Pay Payee button from the RTGS Payee tab. 

    1. Select Pay From - use the drop down box to choose the From account you wish to use to make the payment.  Please note only registered accounts can be used to complete an RTGS Payment. If you select an unregistered account a pop-up box will display asking if you would like to register the account and if you then click on the Yes button you will be directed to the Account Registration Screen. 

    2. Your Details – after you have chosen the From account, your customer name, address and phone number recorded in our database will display.  If you require to make any changes to this information you will need to either visit your local branch or call the BOQ Customer Contact Centre on 1300 55 72 72. 

    3. Select RTGS Payee - use the drop down box to choose from your previously created beneficiaries OR select nothing from the list and click on the “Pay Other RTGS Payee” button. If an existing payee is chosen their details will pre-populate for all fields in the RTGS Payee Details and RTGS Payee Bank Details sections. If you have chosen an existing RTGS payee please check the details in all fields and then skip to step 7. Please note that if an RTGS Payment has been completed with a RTGS payee that has not been used before, this payee will not appear in the RTGS payee drop down box until the relevant RTGS Payment has been approved by BOQ's processing system.  

    4. Enter Name - enter the personalised name that you have defined for the recipient of the funds. 

    5. Enter Address – enter the Home/Postal address of the RTGS payee. 

    6. Enter Other Information -  this field can be used if the payee's address is more than 3 lines in length. Please note, by clicking on the Add Lines button you can insert additional lines. 

    7. Enter Payment Amount - type in the dollar and cents value of the payment using the format $$.cc 

    8. Enter Payment Reference - this is used by the RTGS payee to identify the payment eg Rent, Ticket Purchase. This label can be up to 33 characters long.

     

    It is your responsibility to ensure that all the RTGS payee details you provide are correct or your payment may be unsuccessful or may be paid to an unintended account. 

    BOQ does not check that the RTGS payee details you provide are correct (i.e. name and account number match), and relies solely on the RTGS payee details provided to process your transaction.

    Actions available:

    Button Action
    Continue To confirm the RTGS payment details entered and proceed with the payment
    Cancel To cancel the current RTGS payment and return to the Transfer & BPAY Menu