Here are some of the common problems that you may encounter when transferring funds between your accounts and simple steps to correct them:

Insufficient funds

If sufficient cleared funds are not available in your From Account, the transfer will not be able to be processed.

The amount of available funds is displayed in the Accounts table on the Home screen, and next to the Account Name and Number in the drop down box on the Transfers and BPAY® screen.

Account is temporarily unavailable 

From time to time the From or To Account you select may be temporarily unavailable. If this occurs the word Unavailable will be displayed in place of your balances. We suggest that you try the Internet Banking service at a later time to carry out your transfer.

The To or From Account does not appear 

The drop down box contains all accounts you have registered for access through Internet Banking. If the From or To Account you wish to use does not appear here there may be a restriction on the account or you may need to register this account for Internet Banking.

All Users, with the exception of Delegated Users, may register additional accounts for Internet Banking by sending a secure mail, visiting a branch, or asking our Customer Contact Centre to add the account. You can contact our Customer Contact Centre on 1300 55 72 72, 24 hours a day, 7 days a week.

If you are a Delegated User on this account, your permissions may not permit you to make transfers from all accounts.

From and To accounts are the same 

Select another From or To Account (if you have multiple accounts) using the drop down box.

The transfer date selected is in the past 

Change the date to either today’s date or a date in the future.

The transfer amount is in the wrong format 

The transfer amount must be entered in numbers only, and include a decimal point (.). The correct format is 99999999999.99

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