Every screen of Internet Banking has its own help page. This can be accessed at any time by clicking on the Help button in the top right hand corner of the Internet Banking screen.  

A range of other supporting help topics are included in this help site. Related help topics are included at the bottom of each screen, or you can use the left hand navigation to browse through the other sections. 

If after reading the help pages provided you have not been able to resolve your problems with Internet Banking, you can use one of the following channels to get more help: 

Secure Mail

Contact the Customer Contact Centre using the Secure Mail service. You can access this service via the Messages menu in Internet Banking. 


Contact the Customer Contact Centre by phone on 1300 55 72 72, 7 days a week, 24 hours a day. 

In Person

Visit any BOQ branch and ask our friendly staff for assistance.  You can use the Locate Us feature on our website to help find the branch closest to you.