Before you can begin using any of the SMS alert or enquiry services available in Internet Banking, there are several steps you will need to complete. 

To start using any SMS services in Internet Banking you must: 

  1. Have a mobile phone number registered - SMS services can only be requested and received by the registered mobile number. Your mobile phone number should be registered when you apply for Internet Banking access. You can check your registered number at any time via the Personal Details option on the Other Services screen.
  2. Have the SMS services option activated - to turn on the SMS services, click the SMS Settings tab on the SMS screen.

For individual SMS services available, the steps in the activation process will vary depending on the type of service you require.

The table below provides a quick reference to the activation steps required for different SMS services available in Internet Banking:

SMS Service Required
  Alerts on One-off Transactions Alerts on Specific Acct Conditions Alerts on Specific BPAY® Conditions Request Balance Enquiry Request Transaction Enquiry 
Registered Mobile Phone Number
Activate SMS Services
Request Alerts & Enquiries       
Specify Accounts Alerts        
Specify BPAY Alerts        
Create Quick Access Numbers      

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