If you need to stop your access to Internet Banking for any reason, the Disable Access function will achieve this for you.

If you choose to disable your access, your current session will be terminated immediately and you will be unable to Log On again until a new password is issued.

Disabling your access will not affect access for any Delegated Users or Authorisers on your Internet Banking profile.

If your access to Internet Banking has been disabled and you are unable to access the system, please contact your branch during business hours, or call the Customer Contact Centre on 1300 55 72 72, 24 hours a day, 7 days a week.

To disable access:

  1. Go to Other Services (under the More menu item).
  2. Click Disable Access.
  3. A message will prompt you to confirm that you are sure you wish to continue.

Actions available:

Button Action 
OK Confirm you wish to disable your access
Cancel Cancel the disable access process and return to the Other Services menu

Related Help Topics: