Below are some of the common problems that you may encounter when creating and using frequent payees and simple steps to correct them:

 

  • The BSB does not exist

    The BSB number identifies the bank, building society or credit union to which the payment will be made. The BSB needs to be 6 digits long.

    Check with your payee to make sure you have the right BSB.
     
    If the payee's account is with BOQ, click the Use BOQ's BSB check box and the correct BSB will automatically be entered for you.

  • The Personalised Payee Name has been previously used

    Each Personalised Payee Name must be unique. Select a new name for this payee or edit the existing payee to make the name you want for the new payee available.

  • The account number is incorrect

    This is the number of the account to which the payment will be made. The Account Number may be up to 9 digits long. Check with your payee to make sure you have the right account number.
     
    It is your responsibility to ensure that the account details provided are correct or your payment may be unsuccessful or may be paid to an unintended account.
     
    BOQ does not check that the details you provide are correct (ie. name and account number match), and relies solely on the account number details to process your transaction.