Apple Devices

Owners of Apple devices should apply security updates as soon as possible.

For your iPhone go to Settings, General, Software Update to ensure your version of iOS is up to date. 

Further information and instructions for other Apple devices are available on the Apple Security Updates page.

Installing software updates as soon as they become available is one of the best ways to protect yourself from cyber criminals.

Remote Access Scam

Remote access scams occur when a scammer contacts an individual and may, for example, pretend to be a staff member from a large and established company, often relating to telecommunications.

The scammer may try to talk the victim into buying unnecessary software or a service to ‘fix’ their computer or mislead the victim into providing personal details and/or banking and credit card details. The caller may also request the victim to download remote access software to the victim’s computer to ‘find out what the problem is’ and direct them make payments to the scammers own account or perform transfers.

Warning Signs:

  • A representative from a large and established company may phone you out of the blue advising they have detected internet or performance issues with your computer or modem
  • The representative may request remote access to your computer
  • The representative may ask you to log into your internet banking
  • The representative may advise they need to refund your account
  • The representative may inform you they have overpaid your account and may instruct you to return the funds 

How to protect yourself from a remote access scam:

  • Never give an unsolicited caller remote access to your computer.
  • Never give your personal, credit card or online account details over the phone unless you made the call and the phone number came from a trusted source.
  • If you receive a phone call out of the blue about your computer and remote access is requested – hang up – even if they mention a credible company
  • Make sure your computer is protected with regularly updated anti-virus and anti-spyware software, and a good firewall. Research software first and only purchase software from a source that you know and trust.
  • If you have fallen victim to a scam or you receive a lot of unsolicited emails and phone calls consider changing your email address and phone numbers.

Helpful links:


We have recently seen an increase in reported phishing incidents from our customers.

How Phishing Works

  • Phishing is designed to steal a person’s personal or financial information.
  • A scammer pretends to be from a trusted organisation and asks for information through an email or text message that contains malicious links or attachments. 
  • Once a person clicks on these links or attachments, they are at greater risk of ID takeovers, account hacks and email compromise.

Remember: BOQ will never send you an email or text message with a link to a sign-in page to confirm personal details or to access Internet Banking.

Please stay alert. If you receive a suspicious text message or email with a link, do not click on the link and report this directly to BOQ Financial Crimes.