BOQ SmartFX®

Quick Reference Guides and FAQs

This page contains frequently asked questions and quick reference guides to help you navigate the BOQ SmartFX® platform

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Getting started{yellow-border}

Simply click on a topic below to watch a video tutorial, download the Quick Reference Guide, or to view specific questions about each feature or function.
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How to get started/login

Log in to your BOQ Internet Banking Portal using your account details.

Navigate to ‘International Transfer’ in the top menu bar.

You’re in! From here you can:

- View your transactions.

- Create an international payment.

- Manage your beneficiaries.

- Save your favourite currency pairs.

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Download the guide

BOQ SmartFX Guide to Getting Started

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Creating a spot payment

Select ‘New Transfer’ to create a payment.

In the ‘Value Date’ field, select the date of transfer.

Select the currency you’d like to make a payment to and from.

Enter the foreign currency amount you want to buy or sell.

Select the funding account to be debited.

Select ‘Confirm’ to confirm the amount.

Under ‘Beneficiaries’, select the beneficiary you want to pay.

Select ‘Add Balance’.

Provide a transaction reason from the drop down list.

Select ‘Submit’ to confirm the payment.

Select ‘New Transfer’ to create another payment or exit the screen by selecting ‘Close’.

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Download the guide

BOQ SmartFX Guide to Creating a Spot Payment

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Add a beneficiary

Select the ‘Beneficiaries’ tab.

Select ‘New Beneficiary’.

Select the country and currency from the drop down tab.

Complete all mandatory fields under the ‘Beneficiary Details’.

Select ‘Save Beneficiary’ to complete the process.

Select ‘Confirm’.

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Download the guide

Business Banking Guide to Fees and Charges

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Business Transaction and Investment Accounts Terms and Conditions

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Book a forward contract

On the ‘Forward FX’ tab, select ‘New Forward’.

Add currency to Buy and Sell.

Add ‘Currency Amount’.

Select ‘Value Date’ from dropdown.

Select the funding account.

Select ‘Confirm’.

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Download the guide

BOQ SmartFX Guide to Booking a Forward Contract

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How to book a limit order

Select ‘Limit Orders’ tab.

Select ‘New Order’.

Select the ‘Currency Pairing’ required.

Enter your requested rate in the ‘My Order Rate’ field.

Select the funding account to be debited.

Select ‘Confirm’.

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Download the guide

BOQ SmartFX Guide to Booking a Limit Order

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Frequently Asked Questions{yellow-border}

As a customer what do I need to use BOQ SmartFX?

Apart from a genuine need for a foreign exchange facility, before you can use BOQ SmartFX you will require one linked BOQ Transactional Account, access to online banking and the appropriate dealing authorization which one of our financial markets specialists can assist with.

As a customer do I need to transfer all of my accounts to BOQ to use BOQ SmartFX?

No, BOQ SmartFX could still work for you whilst maintaining your existing banking relationship with another financial institution.

As a customer do I need to already have an account with BOQ?

No, we will speak to you about establishing an Everyday Business Account with BOQ for use with BOQ SmartFX.

Which currencies are supported?

BOQ SmartFX is available with 12 currencies; AUD, USD, CAD, EUR, CHF, JPY, NZD, GBP, HKD, SGD, THB and ZAR.

What size does my business need to be?

We accept businesses of any size provided you meet the eligibility criteria set out in the BOQ SmartFX PDS available here.

Can anyone register for BOQ SmartFX?

BOQ SmartFX is currently only available if you’re a business customer with a genuine Foreign Currency need in your business. You must also have international payments or foreign exchange hedging requirements.

I haven’t made international payments, hedged foreign exchange for my business or used an FX platform before, can I still qualify?

Yes, our experienced team of specialists will be able to help determine your Foreign Currency and Foreign Exchange needs, and advise if BOQ SmartFX is right for you.

How long will it take for an account to be set up?

Registeration and account set up times may vary depending on product type and complexity of your Foreign Currency and Foreign Exchange needs.

Are there any restrictions to use SmartFX?

Due to existing settlement processes, customers who have a utilized Trade Finance Facility with BOQ will be temporarily unable to migrate onto SmartFX.

I need more information, who do I speak with?

For more information please visit boq.com.au/smartfx, call us on 1800 34 3939, or email financial.markets@boq.com.au.
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We're here to help{yellow-border}

Pay us a visit

Find your local branch

Enquire online

Get in touch

Give us a call

1300 714 986

Important information

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BOQ SmartFX® is a registered trademark of Bank of Queensland Limited ABN 32 009 656 740 (BOQ).

Term and conditions and eligibility criteria apply.