General enquiries

Our customer service team are here to help you with any question, from Internet Banking support, to activating your card or reporting a lost or stolen card.

8am – 8pm Monday – Friday AEDT
9am – 5pm Saturday AEDT 

  • Personal Banking (including lost or stolen debit cards)
  • Debit Card Activation and PIN management
  • Changing contact details
  • BOQ app and Internet Banking
  • BOQ Finance 
  • Business Banking

Calling Internationally? phone the following number +61 7 3336 2420. This is a reverse charges number for use by callers outside Australia.

Note: If you wish to make a reverse charges call, to avoid the call costs you must request that the local telecommunications service initiate the call.

Outside of these hours and public holidays, you can call us for help with critical services including:

  • Reporting a lost or stolen card
  • Increasing a Visa Debit card limit for purchases
  • Reporting a fraud or scam
  • Emergency cash and card requests
  • Technical support and password resets to get you back on Internet Banking
  • Credit Card support
  • Visa Debit Card activation and Pin reset via the automated service

myBOQ mobile app

 

8am – 8pm Monday – Friday AEDT and 9am – 5pm Saturday AEDT (excluding public holidays)

Did you know?

  • For all general enquiries and matters relating to myBOQ, you can contact our dedicated support team via the in-app chat located in your myBOQ app (Profile > Help & Support > Contact us) 

Connect with the right help

  • BOQ Finance enquiries

    Phone: 1300 305 331

    Monday - Friday 8am - 8pm & Saturday 9am - 5pm AEDT excluding Public Holidays

  • BOQ Specialist enquiries

    Phone: 1300 160 160

    Monday - Friday 8am - 8pm & Saturday 9am - 5pm AEDT excluding Public Holidays

  • Financial Difficulty Assistance and Natural Disaster support

    Phone1800 079 866

    Emailcustomerassistanceteam@boq.com.au

    8.30am - 5pm, Monday to Friday (AEDT)

    If you are concerned about your financial position or impacted by a natural disaster and feel that you may be experiencing financial difficulty, we may be able to assist you.

    Visit our Financial Assistance page here.

  • Feedback and Complaints

    Phone1300 55 72 72; or use our online Complaints or Compliments form. 

    We want you to tell us about your customer service experience, whether it be in branch, on the phone to one of our call centres or whilst doing business banking.

    Click here to view BOQ’s Feedback and Complaints page.

  • Accessibility

    We try to make banking accessible to everyone.

    Learn more

     

  • Branch enquiries

    If you're looking for a specific branch, contact details can be found via find a branch.

     

    Locate us by SMS

    SMS your suburb name and state (e.g. Paddington NSW) or your four digit postcode to 0448 267 267 (0448 BOQ BOQ).

    You will receive a text message in reply detailing the location and phone number of up to four BOQ branches, based on the centre of the suburb, or the primary suburb within the postcode.

    BOQ does not charge for the use of this service.  It is possible however, that mobile phone carriers may impose charges on their customers for sending or receiving an SMS.

     

    SMS ATM Locator service

    Text the suburb (eg. Paddington QLD) or postcode or your location to 0488 438 286 (0488 GET ATM) for your nearest ATM or 0448 BOQ BOQ (0448 267 267) for your nearest branch.

    You'll then receive a text message with the locations of your nearest ATMs or branches straight away.

  • I’ve been contacted by BOQ. How do I know it’s genuine?

    Customer detail verification

    At BOQ, it is important to ensure that the personal information we have on file for our customers is accurate and current.

    In order to comply with legal requirements, BOQ is required to perform ongoing reviews of our existing customers on a periodic basis.

    We are currently contacting customers whose details may need to be verified. If additional documentation is required to complete our review, you will receive communications from our team on how this can be done via our secure digital portal. 

    If you've received a call, email or SMS about this please confirm or update your details now using one of the following options.

    • Call our dedicated team on 1300 012 700 or (07) 3022 5410 (Monday - Friday 8:30am to 5pm AEST)
    • If you are overseas call +61 7 3022 5410
    • If you are a Treasury customer call +61 7 3022 5415
    • Send a secure email via internet banking
    • Confirm your identity using online identity verification
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    Client Lifecycle Team

    If you've received a call or email from the Client Lifecycle Team, please contact the dedicated team on the below options.