Contact Us
We're here to help, 24 hours a day, 7 days a week
Popular contact details
General enquiries
1300 55 72 72 (24 hours a day, 7 days a week)
For all general enquiries and any matters regarding the categories listed below, call us using the above number. Alternatively, you can click on the options below to email us about your enquiry.
If your enquiry relates to the myBOQ app or an account that you manage on the app please contact us on 1300 737 766 or via the live in-app chat.
- Personal Banking (including lost or stolen debit cards)
- Business Banking
- Internet Banking
- Community and Sponsorship
- International Queries - +61 7 3336 2420 (available 24 hours, 7 days a week)
- BOQ Finance
myBOQ General enquiries
1300 737 766 (Monday - Friday 8.00am - 8.00pm & Saturday 9.00am - 5.00pm AEST excluding Public Holidays)
For all general enquiries and matters relating to myBOQ call us on the number above or via the live in-app chat. (Profile > Help & Support > App Support > Chat to us).
Feedback and Complaints
We want you to tell us about your customer service experience, whether it be in branch, on the phone to one of our call centres or whilst doing business banking.
Contact us on 1300 55 72 72 or use our online Complaints or Compliments form.
Click here to view BOQ’s Feedback and Complaints page.
Accessibility
We try to make banking accessible to everyone.
Branch enquiries
If you're looking for a specific branch, contact details can be found via find a branch.
Personal Banking
Debit Card Activation and PIN management
To activate your card, set your PIN or change your PIN, call us using the above number. Alternatively, you can visit a branch or contact our local contact centre team.
- 1300 995 710 (24 hours a day, 7 days a week)
Changing contact details
To change any of your contact details, please use one of the following options.
- Call the contact centre on 1300 55 72 72
- Send a secure email via internet banking
- Visit your nearest branch
Customer detail verification
I’ve been contacted by BOQ. How do I know it’s genuine?
At BOQ, it is important to ensure that the personal information we have on file for our customers is accurate and current.
In order to comply with legal requirements, BOQ is required to perform ongoing reviews of our existing customers on a periodic basis.
We are currently contacting customers whose details may need to be verified. If additional documentation is required to complete our review, you will receive communications from our team on how this can be done via our secure digital portal.
If you've received a call, email or SMS about this please confirm or update your details now using one of the following options.
- Call our dedicated team on 1300 012 700 or (07) 3707 4570 (Monday - Friday 8:30am to 5pm AEST)
- If you are overseas call +61 7 3707 4570
- Send a secure email via internet banking
- Confirm your identity using online identity verification
Credit Cards
(24 hours a day, 7 days a week)
For all general credit card enquiries, you can call us using the above number, or for more specific enquiries, please use one of the options below:
- Gold and platinum card enquiries - 1300 55 72 72
- Hardship assistance - 1800 261 300
- American Express® - 1300 366 220
- Lost/stolen cards - 1300 55 72 72 (within Australia)
- Q Rewards™ Centre - 1300 206 349
- Online - Email credit cards
Support
Financial Difficulty Assistance
If you are concerned about your financial position and feel that you may be experiencing financial difficulty, we may be able to assist you.
Phone: 1800 079 866 between 8.30am - 5pm, Monday to Friday (AEST)
Email: customerassistanceteam@boq.com.au
Visit our Financial Assistance page here.
Natural Disasters
For any customers who are impacted by a natural disaster and are experiencing financial difficulty, contact our Customer Assistance team on:
Phone: 1800 079 866 between 8.30am - 5pm, Monday to Friday (AEST)
Email: customerassistanceteam@boq.com.au
Visit our Financial Assistance page here.
Report a Fraud or Scam
1300 55 72 72
(24 hours a day, 7 days a week)
BOQ’s dedicated Financial Crimes Operations (FCO) team helps protect customers against fraud and scams.
You can get specialised help from our Financial Crimes Operations team between Monday to Friday from 7:30 a.m. to 7:00 p.m. or Saturday/ Sunday from 9:00 a.m. to 5:30 p.m.
Click here to view BOQ’s dedicated Fraud and Scam Assistance page.
Disputed Transactions
If you find a transaction on your account statement which you do not recognise or believe to be incorrect please contact your local branch or 1300 55 72 72 to investigate.