Contact Us

1300 55 72 72

(24 hours a day, 7 days a week)

For all general enquiries and any matters regarding the categories listed below, call us using the above number. Alternatively, you can click on the options below to email us about your enquiry.

• Personal Banking (including lost or stolen debit cards)
• Business Banking
• Compliments
• Complaints
• Internet Banking
• Community and Sponsorship
• International Queries - +61 7 3336 2420 (available 24 hours, 7 days a week)
• BOQ Finance

1300 55 72 72

(24 hours a day, 7 days a week)

For all general credit card enquiries, you can call us using the above number, or for more specific enquiries, please use one of the options below:

• Gold and platinum card enquiries - 1300 55 72 72
• Hardship assistance - 1800 261 300
• American Express^® - 1300 366 220
• Lost/stolen cards - 1300 55 72 72 (within Australia)
• Q Rewards™ Centre - 1300 206 349
• Online - Email credit cards

If you're looking for a specific branch, contact details can be found via find a branch.

For any customers who are impacted by the most recent bushfires and are experiencing financial difficulty, please call 1800 079 866 or email customerassistanceteam@boq.com.au for assistance. Find out more about our financial difficulty assistance here. 

BOQ customers - 1800 079 866

BOQ Credit Card customers – 1800 261 300

For more information about our financial hardship assistance for customers impacted by COVID-19, click here.

For customers who have hearing and/or speech impairments to make and receive phone calls, or who may have difficulty speaking English, we can be contacted through the National Relay Service:

• Telephone Typewriter (TTY) Users - call 13 36 77 and request 1300 557 272
• Speak and Listen Users - call 1300 555 727 and request 1300 557 272
• Internet Relay Users - connect to the NRS website and request 1300 557 272
• Language, Translation & Interpreting services - connect to the TIS National website or call 1800 131 450 and request 1300 557 272

To change any of your contact details, please use one of the following options.

• Call the contact centre on 1300 55 72 72
• Send a secure email via internet banking
• Visit your nearest branch

BOQ has a legal responsibility to keep your personal information up to date. We are currently contacting customers whose details may need to be updated.  If you've received a call, email or SMS about this please update your details now using one of the following options.

• Call our dedicated team on 1300 012 700 or 1300 338 293
• If you are overseas call +61 7 3707 4570 or +61 7 3707 4507
  
• Send a secure email via internet banking
• Monday - Friday 8:30am to 5pm AEST
• Confirm your identity using online identity verification

If you find a transaction on your account statement which you do not recognise or believe to be incorrect please contact your local branch or 1300 55 72 72 to investigate.

1300 55 72 72
(24 hours a day, 7 days a week)

BOQ’s dedicated Financial Crimes Operations (FCO) team helps protect customers against fraud and scams.

You can get specialised help from our Financial Crimes Operations team between Monday to Friday from 7:30 a.m. to 7:00 p.m. or Saturday/ Sunday from 9:00 a.m. to 5:30 p.m.

Click here to view BOQ’s dedicated Fraud and Scam Assistance page.