Popular contact details

General enquiries

1300 55 72 72

(24 hours a day, 7 days a week)

For all general enquiries and any matters regarding the categories listed below, call us using the above number. Alternatively, you can click on the options below to email us about your enquiry.

Credit Cards

1300 55 72 72

(24 hours a day, 7 days a week)

For all general credit card enquiries, you can call us using the above number, or for more specific enquiries, please use one of the options below:

Branch enquiries

If you're looking for a specific branch, contact details can be found via find a branch.


Bushfire assistance

For any customers who are impacted by the most recent bushfires and are experiencing financial difficulty, please call 1800 079 866 or email customerassistanceteam@boq.com.au for assistance. Find out more about our financial difficulty assistance here


COVID-19 hardship assistance

BOQ customers - 1800 079 866

BOQ Credit Card customers – 1800 261 300

For more information about our financial hardship assistance for customers impacted by COVID-19, click here.


Debit Card Activation and PIN management

To activate your card, set your PIN or change your PIN, call us using the above number. Alternatively, you can visit a branch or contact our local contact centre team.



For customers who have hearing and/or speech impairments to make and receive phone calls, or who may have difficulty speaking English, we can be contacted through the National Relay Service:

  • Telephone Typewriter (TTY) Users - call 13 36 77 and request 1300 557 272
  • Speak and Listen Users - call 1300 555 727 and request 1300 557 272
  • Internet Relay Users - connect to the NRS website and request 1300 557 272
  • Language, Translation & Interpreting services - connect to the TIS National website or call 1800 131 450 and request 1300 557 272


Changing contact details

To change any of your contact details, please use one of the following options.


Disputed Transactions 

If you find a transaction on your account statement which you do not recognise or believe to be incorrect please contact your local branch or 1300 55 72 72 to investigate.


Report a Fraud or Scam

1300 55 72 72
(24 hours a day, 7 days a week)

BOQ’s dedicated Financial Crimes Operations (FCO) team helps protect customers against fraud and scams.

You can get specialised help from our Financial Crimes Operations team between Monday to Friday from 7:30 a.m. to 7:00 p.m. or Saturday/ Sunday from 9:00 a.m. to 5:30 p.m.

Click here to view BOQ’s dedicated Fraud and Scam Assistance page. 

Customer detail verification

I’ve been contacted by BOQ. How do I know it’s genuine?

At BOQ, it is important to ensure that the personal information we have on file for our customers is accurate and current.

In order to comply with legal requirements, BOQ is required to perform ongoing reviews of our existing customers on a periodic basis.

We are currently contacting customers whose details may need to be verified.

If you've received a call, email or SMS about this please confirm or update your details now using one of the following options.

Other contact details

  • Other contact details
    Division  Phone  Email 

    St Andrews Insurance

    1300 363 159


    Bonds Registry

    1800 813 902
    (For BOQ Retail Bond Queries only)

    Email Bonds

    Community and Sponsorship


    Email Community and Sponsorship


    1800 67 55 11

    Email Insurance

    Media centre

    Journalist enquiries only

    07 3212 3068

    Email Media Centre

    BOQ Specialist
    BOQ Specialist delivers distinctive lending and banking products for medical, dental, veterinary, accounting, financial advisory and high-net worth professionals.

    1300 131 141

    Email BOQ Specialist

    Trade Operations

    Trade Enabler - 07 3212 3305

    Email International

    Shareholder centre

    1800 779 639


    Share Trading

    1800 748 977


    Solicitors & Conveyancers Bookings Hotline

    1300 55 11 72


  • For overseas callers
    Enquiry Contact Details Note

    General enquiries

    +61 7 3336 2420
    (24 hours a day, 7 days a week)

    This is a reverse charges number for use by callers outside Australia.

    Note: If you wish to make a reverse charges call, to avoid the call costs you must request that the local telecommunications service initiate the call.

    Lost/stolen credit cards

    +61 7 3336 2222


    Contact MasterCard


     * Alternatively when calling from outside Australia you can contact the MasterCard scheme in that country for assistance

    Contact Visa


    * Alternatively when calling from outside Australia you can contact the Visa scheme in that country for assistance.

  • Postal address
    Enquiry Contact Details Note
    General enquiries


    GPO Box 898

    Brisbane, 4001

  • Locate us by SMS

    SMS your suburb name and state (e.g. Paddington NSW) or your four digit postcode to 0448 267 267 (0448 BOQ BOQ).

    You will receive a text message in reply detailing the location and phone number of up to four BOQ branches, based on the centre of the suburb, or the primary suburb within the postcode.

    BOQ does not charge for the use of this service.  It is possible however, that mobile phone carriers may impose charges on their customers for sending or receiving an SMS.