Contact Us

(Monday - Friday 8am - 8pm & Saturday 9am - 5pm AEST excluding Public Holidays)

For all general enquiries and matters relating to myBOQ please contact our dedicated support team via

• the live in-app chat located on your myBOQ app
  (Profile > Help & Support > App Support > Chat to us) 
• 1300 737 766 or the call us section of your myBOQ app.

1300 55 72 72 (24 hours a day, 7 days a week)

For all general enquiries relating to Internet Banking or BOQ Mobile call us using the above number. Alternatively, you can email us about your enquiry.

To activate your card, set your PIN or change your PIN, call us using the above number. Alternatively, you can visit a branch or contact our local contact centre team.

• 1300 995 710 (24 hours a day, 7 days a week)

To change any of your contact details, please use one of the following options.

• Call the contact centre on 1300 55 72 72
• Send a secure email via internet banking
• Visit your nearest branch

I’ve been contacted by BOQ. How do I know it’s genuine?

At BOQ, it is important to ensure that the personal information we have on file for our customers is accurate and current.

In order to comply with legal requirements, BOQ is required to perform ongoing reviews of our existing customers on a periodic basis.

We are currently contacting customers whose details may need to be verified. If additional documentation is required to complete our review, you will receive communications from our team on how this can be done via our secure digital portal. 

If you've received a call, email or SMS about this please confirm or update your details now using one of the following options.

• Call our dedicated team on 1300 012 700 or (07) 3707 4570 (Monday - Friday 8:30am to 5pm AEST)
• If you are overseas call +61 7 3707 4570
• Send a secure email via internet banking
• Confirm your identity using online identity verification

1300 55 72 72

(24 hours a day, 7 days a week)

For all general credit card enquiries, you can call us using the above number, or for more specific enquiries, please use one of the options below:

• Gold and platinum card enquiries - 1300 55 72 72
• Hardship assistance - 1800 261 300
• American Express^® - 1300 366 220
• Lost/stolen cards - 1300 55 72 72 (within Australia)
• Q Rewards™ Centre - 1300 206 349
• Online - Email credit cards

If you've received a call or email from the Client Lifecycle Team, please contact the dedicated team on the below options.

• Call the Client Lifecycle Team on 1300 338 293 or (07) 3707 4507 (Monday - Friday 8:30am to 5pm AEST)
• If you are overseas call +61 7 3707 4507
• Send an email to clientlifecyclekyc@boq.com.au

If you are concerned about your financial position and feel that you may be experiencing financial difficulty, we may be able to assist you.

Phone: 1800 079 866 between 8.30am - 5pm, Monday to Friday (AEST)

Email: customerassistanceteam@boq.com.au

Visit our Financial Assistance page here.

For any customers who are impacted by a natural disaster and are experiencing financial difficulty, contact our Customer Assistance team on:

Phone: 1800 079 866 between 8.30am - 5pm, Monday to Friday (AEST)

Email: customerassistanceteam@boq.com.au

Visit our Financial Assistance page here.

1300 55 72 72
(24 hours a day, 7 days a week)

BOQ’s dedicated Financial Crimes Operations (FCO) team helps protect customers against fraud and scams.

You can get specialised help from our Financial Crimes Operations team between Monday to Friday from 7:30 a.m. to 7:00 p.m. or Saturday/ Sunday from 9:00 a.m. to 5:30 p.m.

Click here to view BOQ’s dedicated Fraud and Scam Assistance page. 

If you find a transaction on your account statement which you do not recognise or believe to be incorrect please contact your local branch or 1300 55 72 72 to investigate.