Popular contact details

General enquiries

1300 55 72 72 (24 hours a day, 7 days a week)

For all general enquiries and any matters regarding the categories listed below, call us using the above number. Alternatively, you can click on the options below to email us about your enquiry.

Feedback and Complaints

We want you to tell us about your customer service experience, whether it be in branch, on the phone to one of our call centres or whilst doing business banking.

Contact us on 1300 55 72 72 or use our online Complaints or Compliments form.

Click here to view BOQ’s Feedback and Complaints page.

Accessibility

We try to make banking accessible to everyone.

Learn more

Branch enquiries

If you're looking for a specific branch, contact details can be found via find a branch.

Personal Banking

Debit Card Activation and PIN management

To activate your card, set your PIN or change your PIN, call us using the above number. Alternatively, you can visit a branch or contact our local contact centre team.

Changing contact details

To change any of your contact details, please use one of the following options.

Customer detail verification

I’ve been contacted by BOQ. How do I know it’s genuine?

At BOQ, it is important to ensure that the personal information we have on file for our customers is accurate and current.

In order to comply with legal requirements, BOQ is required to perform ongoing reviews of our existing customers on a periodic basis.

We are currently contacting customers whose details may need to be verified. If additional documentation is required to complete our review, you will receive communications from our team on how this can be done via our secure digital portal. 

If you've received a call, email or SMS about this please confirm or update your details now using one of the following options.

Credit Cards

1300 55 72 72

(24 hours a day, 7 days a week)

For all general credit card enquiries, you can call us using the above number, or for more specific enquiries, please use one of the options below:

Support

Financial Difficulty Assistance

If you are concerned about your financial position and feel that you may be experiencing financial difficulty, we may be able to assist you.

Phone: 1800 079 866 between 8.30am - 5pm, Monday to Friday (AEST)

Email: customerassistanceteam@boq.com.au

Visit our Financial Assistance page here.

Natural Disasters

For any customers who are impacted by a natural disaster and are experiencing financial difficulty, contact our Customer Assistance team on:

Phone: 1800 079 866 between 8.30am - 5pm, Monday to Friday (AEST)

Email: customerassistanceteam@boq.com.au

Visit our Financial Assistance page here.

Report a Fraud or Scam

1300 55 72 72
(24 hours a day, 7 days a week)

BOQ’s dedicated Financial Crimes Operations (FCO) team helps protect customers against fraud and scams.

You can get specialised help from our Financial Crimes Operations team between Monday to Friday from 7:30 a.m. to 7:00 p.m. or Saturday/ Sunday from 9:00 a.m. to 5:30 p.m.

Click here to view BOQ’s dedicated Fraud and Scam Assistance page. 

Disputed Transactions 

If you find a transaction on your account statement which you do not recognise or believe to be incorrect please contact your local branch or 1300 55 72 72 to investigate.

Other contact details

  • Other contact details
    Division  Phone  Email 

    St Andrews Insurance

    1300 363 159

    standrews@standrews.com.au

    Bonds Registry

    1800 813 902
    (For BOQ Retail Bond Queries only)

    Email Bonds

    Community and Sponsorship

     

    Email Community and Sponsorship

    Insurance

    1800 67 55 11

    Email Insurance

    Media centre

    Journalist enquiries only

    07 3212 3068

    Email Media Centre

    BOQ Specialist
    BOQ Specialist delivers distinctive lending and banking products for medical, dental, veterinary, accounting, financial advisory and high-net worth professionals.

    1300 131 141

    Email BOQ Specialist

    Trade Operations

    Trade Enabler - 1800 34 39 39

    Email International

    Shareholder centre

    1800 779 639

    		  

    Share Trading

    1800 748 977

    		  

    Solicitors & Conveyancers Bookings Hotline

    1300 55 11 72

     
  • For overseas callers
    Enquiry Contact Details Note

    General enquiries

    +61 7 3336 2420
    (24 hours a day, 7 days a week)

    This is a reverse charges number for use by callers outside Australia.

    Note: If you wish to make a reverse charges call, to avoid the call costs you must request that the local telecommunications service initiate the call.

    Lost/stolen credit cards

    +61 7 3336 2222

    		  

    Contact MasterCard

    http://www.mastercard.com.au

     * Alternatively when calling from outside Australia you can contact the MasterCard scheme in that country for assistance

    Contact Visa

    http://www.visa.com

    * Alternatively when calling from outside Australia you can contact the Visa scheme in that country for assistance.
  • Postal address
    Enquiry Contact Details Note
    General enquiries

    BOQ

    GPO Box 898

    Brisbane, 4001

    		  
  • Locate us by SMS

    SMS your suburb name and state (e.g. Paddington NSW) or your four digit postcode to 0448 267 267 (0448 BOQ BOQ).

    You will receive a text message in reply detailing the location and phone number of up to four BOQ branches, based on the centre of the suburb, or the primary suburb within the postcode.

    BOQ does not charge for the use of this service.  It is possible however, that mobile phone carriers may impose charges on their customers for sending or receiving an SMS.

  • SMS ATM Locator service

    Text the suburb (eg. Paddington QLD) or postcode or your location to 0488 438 286 (0488 GET ATM) for your nearest ATM or 0448 BOQ BOQ (0448 267 267) for your nearest branch.

    You'll then receive a text message with the locations of your nearest ATMs or branches straight away.